本书围绕商务的基础知识和职业技能进行编写，内容涵盖商务日常交际、商务信函、商务电话、商务会议、旅行安排、公司文化、企业管理、产品生产与销售、全球经济与贸易、竞争与创新等诸多方面。从结构上来说，每个主题短小精悍，包含课堂准备、阅读训练、词汇训练、听力训练、口语训练和写作训练，知识点环环相扣，难度循序渐进，符合外语教学的基本规律。

1 Greetings and Good byes
2 Introd uctions
3 SmalI TaIk
4 Ending Conversatjons
5 Ordering Numbers
6 Figures
7 Dates
8 Time and Expressions
9 Vacation Time
10 Prices
11 Pay and Benefits
12 Your Job
13 Types ofWork
14 Getting to Work
15 Skills and Qualificafions
16 Product Details
17 Selling Products
18 Product Problems
19 Telephoning
20 Emails
21 Letters
22 Faxes
23 Types of Meetings
24 Meeting Etiquette
25 Making a Presentation at a Meeting
26 Iime Management
27 Negotiations
28 Customer Service
29 Making Travel Arrangements
30 Travel Necessities
31 Company Culture
32 Business in Different Cultures
33 Management Styles
34 Team Building
35 Prod uction
36 Marketing
37 Finance
38 Sales
39 Quality Standards
40 Achieving Perfection
41 Business Strategy
42 Competition
43 Innovation
44 Global Economy
45 Global Trade
New Words and Expressions
Glossary