《民航地勤英语》共6个单元。每单元均包括核心关键词、热点句型、情景对话和相关文化背景赏析等内容。本教材基于民航机场和航空公司地勤服务的国际化标准工作流程来实施真实情境和语言环境设计，以对应岗位的工作任务导入各单元的学习内容，介绍了机场地勤人员在为乘客提供购票服务、机场特殊服务、值机服务、异常飞行服务、入境旅客手续办理服务及机场娱乐购物服务等场景下各层面多视角下，职场领域工作流程中的经典句型以及相关职业文化常识。

Unit 1 Ticket Service
1.1 Booking Tickets
1.1.1 Language Points and Useful Sentence Patterns
1.1.2 Dialogues
1.1.3 Cultural Background
1.2 Inquiring Information
1.2.1 Language Points and Useful Sentence Patterns
1.2.2 Dialogues
1.2.3 Cultural Background
1.3 Cancelling Flight
1.3.1 Language Points and Useful Sentence Patterns
1.3.2 Dialogues
1.3.3 Cultural Background
1.4 Confirming Flight
1.4.1 Language Points and Useful Sentence Patterns
1.4.2 Dialogues
1.4.3 Cultural Background
1.5 Altering Flight
1.5.1 Language Points and Useful Sentence Patterns
1.5.2 Dialogues
1.5.3 Cultural Background
Unit 2 Airport Service
2.1 Consultation
2.1.1 Language Points and Useful Sentence Patterns
2.1.2 Dialogues
2.1.3 Cultural Background
2.2 Currency Exchange
2.2.1 Language Points and Useful Sentence Patterns
2.2.2 Dialogues
2.2.3 Cultural Background
2.3 Left Baggage
2.3.1 Language Points and Useful Sentence Patterns
2.3.2 Dialogues
2.3.3 Cultural Background
2.4 Parcel Mail
2.4.1 Language Points and Useful Sentence Patterns
2.4.2 Dialogues
2.4.3 Cultural Background
2.5 Lost and Found
2.5.1 Language Points and Useful Sentence Patterns
2.5.2 Dialogues
2.5.3 Cultural Background
2.6 Shopping and Dining
2.6.1 Language Points and Useful Sentence Patterns
2.6.2 Dialogues
2.6.3 Cultural Background
2.7 Broadcast
2.7.1 Language Points and Useful Sentence Patterns
2.7.2 Broadcasts
2.7.3 Cultural Background
Unit 3 Check-in Service (Domestic and International Check-in)
3.1 Normal Check-in Process
3.1.1 Language Points and Useful Sentence Patterns
3.1.2 Dialogues
3.1.3 Cultural Background
3.2 Baggage Check-in and Transport
3.2.1 Language Points and Useful Sentence Patterns
3.2.2 Dialogues
3.2.3 Cultural Background
3.3 Special Passenger Classification
3.3.1 Language Points and Useful Sentence Patterns
3.3.2 Dialogues
3.3.3 Cultural Background
3.4 Special Trip Passenger Classification
3.4.1 Language Points and Useful Sentence Patterns
3.4.2 Dialogues
3.4.3 Cultural Background
3.5 Trip Related Services
3.5.1 Language Points and Useful Sentence Patterns
3.5.2 Dialogues
3.5.3 Cultural Background
Unit 4 Abnormal Flight
4.1 Flight Delay
4.1.1 Language Points and Useful Sentence Patterns
4.1.2 Dialogues
4.1.3 Cultural Background
4.2 Scheduled Flight
4.2.1 Language Points and Useful Sentence Patterns
4.2.2 Dialogues
4.2.3 Cultural Background
4.3 Flight Cancellations
4.3.1 Language Points and Useful Sentence Patterns
4.3.2 Dialogues
4.3.3 Cultural Background
4.4 Alternate Airport
4.4.1 Language Points and Useful Sentence Patterns
4.4.2 Dialogues
4.4.3 Cultural Background
Unit 5 Arrival Passengers Formalities
5.1 Luggage Claim
5.1.1 Language Points and Useful Sentence Patterns
5.1.2 Dialogues
5.1.3 Cultural Background
5.2 Baggage Missing
5.2.1 Language Points and Useful Sentence Patterns
5.2.2 Dialogues
5.2.3 Cultural Background
5.3 Inspection and Quarantine
5.3.1 Language Points and Useful Sentence Patterns
5.3.2 Dialogues
5.3.3 Cultural Background
5.4 Customs and Immigration
5.4.1 Language Points and Useful Sentence Patterns
5.4.2 Dialogues
5.4.3 Cultural Background
Unit 6 Touring, Shopping and Entertaining in Airport
6.1 Touring in the Airport
6.1.1 Language Points and Useful Sentence Patterns
6.1.2 Dialogues
6.1.3 Cultural Background
6.2 Duty-free Shop
6.2.1 Language Points and Useful Sentence Patterns
6.2.2 Dialogues
6.2.3 Cultural Background
6.3 At the Restaurant