本书本着“必需、实用、应用”的原则，对酒店微环境进行深入调研，基于整个酒店经营与管理的过程，把专业理论知识和专门英语运用于岗位工作的各个环节，旨在以专业理论指导解决岗位工作中的实际问题。本书在体现实用性的同时，还注意一定的系统性，也反映了国内外酒店业的新观点和新经验。
本书是横向课题项目研究成果，凝聚了企业专家的智慧和心血，他们的贡献保证了教学内容的科学性、针对性和应用性，因而本书是一本真正意义上的校企合作教材，适合专科院校相关专业学生使用。本书还是酒店从业人员的良师益友，适合酒店管理人员和服务人员使用，可用作酒店企业的内部培训教材或员工工作手册，也可用作相关在职人吊岗位培兼、自学讲修用书。
本书的编排采用英汉对照方式，为酒店专业开展双语培训提供便利；本书配置了大量的学习资源，形式多样，有利于学生开展自主学习和教师进行混合式教学。

Part One English for Hospitality Basics 第一部分 酒店基础英语
Chapter One Hospitality Basics 酒店基础
1.1 Functions，Categories，and Ratings
1.2 Hotel Organization
1.3 Hotel Operating Models
1.4 Hotel Guests，Guest Cycle，and Hotel Services
Chapter Two Service Guide 服务指南
2.1 Hotel Profile，Welcome Speech，and Environment Commitment
2.2 Hotel Rules and Regulations
2.3 Front 0币ce Services
2.4 Housekeeping Services
2.5 Food and Beverage Services
2.6 Conference and Recreation Services
Chapter Three Hospitality Management 酒店管理
3.1 Hotel Management
3.2 Hotel Human Resources Management
3.3 Hotel Finance Management
3.4 Hotel Engineering Management
3.5 Hotel Security Management
3.6 Hotel Marketing Management
Chapter Four Rooms Division 房务部
4.1 FrontOfficeDepartment
4.2 Housekeeping Department
Chapter Five Food & Beverage Division 餐饮部
5.1 Overview ofFood&Beverage Division
5.2 Food Service Department
5.3 Other Subordinate Departments
Chapter Six Convention，Recreation，and Complaints 会议服务、康乐服务与投诉处理
6.1 Convention and Recreation
6.2 Complaints
Part Two English for Hotel Services 第二部分 酒店服务英语
Chapter Seven General Expressions基本交际用语
7.1 Making Greetings
7.2 Bidding Farewells
7.3 Giving Thanks
7.4 Making Apologies
7.5 Giving Wishes
7.6 Giving Comforts，Congratulations，and Compliments
7.7 Making Requests
7.8 Giving Permissions
7.9 Offering Services
7.10 Giving Directions
7.1 1 Giving Reminders
7.12 Making Responses
7.13 Making Telephones
Chapter Eight Situational Expressions情景交际用语
8.1 Front Office Staff
8.2 Housekeeping Staff
8.3 Restaurant Staff
8.4 Management
Chapter Nine Hotel Application Forms酒店应用表单
Chapter Ten Food & BeverageMenus酒店餐饮菜单
10.1 Chinese Food
10.2 WesternFood
10.3 Wines List
10.4 DrinksList
Appendix 附录(单独成册)