本教材主要突出以下三个方面：一是突出实用性。本教材内容贴近实际，以铁路客运服务的实际工作为着眼点，使学生在仿真模拟的训练中提升客运服务的英语会话能力；并且在阅读中添加了行业性阅读，以此扩大学生的知识面。二是突出系统性。本教材内容根据实际工作流程进行设计和编写，循序渐进，使学生逐步系统掌握铁路客运服务的专业知识。三是突出时代性。本教材所选内容紧贴时代发展，涵盖了当前高铁诸多方面的新内容，能够使学生在熟悉背景之后进行客运服务英语学习，既符合时代发展要求，又能激发其学习热情，从而提升学习效果。

Unit 1 Ticket Service
Part Ⅰ Phonetics
Part Ⅱ Dialogues
Part Ⅲ Reading Comprehension
Part Ⅳ Grammar
Part Ⅴ Extensive Reading
Part Ⅵ Learning for Fun
Part Ⅶ Cultural Information
Unit 2 Security Check
Part Ⅰ Phonetics
Part Ⅱ Dialogues
Part Ⅲ Reading Comprehension
Part Ⅳ Grammar
Part Ⅴ Extensive Reading
Part Ⅵ Learning for Fun
Part Ⅶ Cultural Information
Unit 3 Ticket Changing and Checking
Part Ⅰ Phonetics
Part Ⅱ Dialogues
Part Ⅲ Reading Comprehension
Part Ⅳ Grammar
Part Ⅴ Extensive Reading
Part Ⅵ Learning for Fun
Part Ⅶ Cultural Information
Unit 4 Service in the Car
Part Ⅰ Phonetics
Part Ⅱ Dialogues
Part Ⅲ Reading Comprehension
Part Ⅳ Grammar
Part Ⅴ Extensive Reading
Part Ⅵ Learning for Fun
Part Ⅶ Cultural Information
Unit 5 Dining Car Service
Part Ⅰ Phonetics
Part Ⅱ Dialogues
Part Ⅲ Reading Comprehension
Part Ⅳ Grammar
Part Ⅴ Extensive Reading
Part Ⅵ Learning for Fun
Part Ⅶ Cultural Information
Unit 6 Pay upon Arrival
Part Ⅰ Phonetics
Part Ⅱ Dialogues
Part Ⅲ Reading Comprehension
Part Ⅳ Grammar
Part Ⅴ Extensive Reading
Part Ⅵ Learning for Fun
Part Ⅶ Cultural Information
Unit 7 Emergency Service
Part Ⅰ Phonetics
Part Ⅱ Dialogues
Part Ⅲ Reading Comprehension
Part Ⅳ Grammar
Part Ⅴ Extensive Reading
Part Ⅵ Learning for Fun
Part Ⅶ Cultural Information
Unit 8 Complaints and Advice
Part Ⅰ Phonetics
Part Ⅱ Dialogues
Part Ⅲ Reading Comprehension
Part Ⅳ Grammar
Part Ⅴ Extensive Reading
Part Ⅵ Learning for Fun
Part Ⅶ Cultural Information
Unit 9 Pre arrival Jobs
Part Ⅰ Phonetics
Part Ⅱ Dialogues
Part Ⅲ Reading Comprehension
Part Ⅳ Grammar
Part Ⅴ Extensive Reading
Part Ⅵ Learning for Fun
Part Ⅶ Cultural Information
Unit 10 Facilities on China High Speed Trains
Part Ⅰ Phonetics
Part Ⅱ Dialogues
Part Ⅲ Reading Comprehension
Part Ⅳ Grammar
Part Ⅴ Extensive Reading
Part Ⅵ Learning for Fun
Part Ⅶ Cultural Information
Answers to the Exercises
参考文献