本书由八个单元组成，包括商务办公环境、商务交流、商务活动筹备、商务部门协同合作、商务旅游、商务文书、商务礼仪、跨文化国际商务沟通。每个单元均由背景知识、范例、常用句型表达和习题及其参考答案组成。本书内容全面，难易适中，适合商务秘书专业的大、中专院校的学生用作教学参考教材，同时也是商贸部门在职人员提升自身英语水平和综合业务素质的最佳教材。

Unit One Around the Office

Lesson One Describe your Office

Lesson Two Organization System

Key to Unit One

Unit Two Communication

Lesson One Greetings and Introductions

 Lesson Two Telephone

 Lesson Three Social Language

 Key to Unit Two

Unit Three Planning

 Lesson One Planning an Interview

 Lesson Two Planning a Meeting

 Lesson Three Planning a Presentation

 Key to Unit Three

Unit Four Work with Other Departments

 Lesson One Working with Sales and Marketing Department

 Lesson Two Cooperation with HR Department

 Lesson Three Dealing with Trade Affairs

 Lesson Four Following the Rules of Finance and Accounting Department

  Key to Unit Four

Unit Five Business Travel

  Lesson One Planning a Business Trip

  Lesson Two Meeting a Foreign Business Friend

  Lesson Three Following the Route

  Lesson Four Dinner Party

  Lesson Five Entertaining

  Lesson Six Visiting a Factory

Lesson Seven Departure

Key to Unit Five

Unit Six Documenting and Filing

Lesson One Handling Messages

Lesson Two Letter, Fax and E-mail

Lesson Three Writing a Report

Lesson Four Contract and Agreement

Key to Unit Six

Unit Seven Business Ethics and Manners

Lesson One Ceremonial Address

Lesson Two How to Speak Effectively in Public

Lesson Three International Business Negotiations

Lesson Four Banquet Manners and Etiquette Differences

Key to Unit Seven

Unit Eight Communication across Cultures

Lesson One Globalization Backgrounds

Lesson Two Effective Communication

Key to Unit Eight

附录

参考文献