As with all research at Gartner,this book is the prodUCt 0f the dedicated work of many people．First we want to thank the many clients we've worked with over the years．We've learned as much from them asthey have learned from US，we're sure．We especially want to thank those who spent a considerable amount of time with US and gave US permission to use their stories to help others：Bert Dumars at Nike．Ken HilJ at General Dynamics，Chris Jones at Qualex，Mark Nelson at IndyMac Bank，Dietmar Reiner at Ontario Power Generation，Grant Reusch at Sun Microsystems，Bob Ridout and Maryann Hollowav at DuPont．and Barbara Scarcella at Thomson．

OUTSOURCING HAS BECOME AN INTEGRALpart of successful business operations．Sosuccessful，in fact，that many executives pursue outsourcing compulsively--putting everything from finance to R&D on the block without careful evaluation，benchmarking，or consideration of future impact on company success．The result：research shows that 50 percent of outsourcing contracts signed during the past three years will fail to meet expectations．

Acknowledgments 

INTRODUCTION

Moving Beyond Outsourcing

ONE 

A Map to Multisourcing 

TWO 

Prepare for a Well-Aligned

Sourcing Strategy 

THREE

Build Your Sourcing Strategy

FOUR

Govern and Manage Muhisourcing

FIVE

Evaluate and Select Service Providers

SIX

Negotiate Your Contracl

SEVEN

Measure Your Progress

CONCLUSION

The Multisourcing Imperative

Appendix

Notes 

lndex 

About the Authors