《民航专业英语：地面运营与客舱服务》是针对有一定英语基础，但又对民航运营服务用语不很熟悉的学生和自学者而编写的一本专业英语学习用书。本书强调民航知识的专业性和民航专业英语的口语运用能力。

该书以英语为媒介，以专业化和口语化为主要特色，系统而全面地展示了民航运输服务流程的各主要环节(包括航班信息咨询、机票预订与销售、出入机场的地面运输方式、值机服务与行李收运、安检、登机、舱内餐饮与娱乐服务、客舱安全、免税商品销售、非正常航班处理等)中所需要的专业基础知识及常见场景处理方式。

Section One Ground Services

 Unit 1 Flight Information and Ticketing

 Unit 2 Travel Documents

 Unit 3 Transportation to and from the Airport

 Unit 4 In the Terminal Building

 Unit 5 Going through Customs

 Unit 6 Check-in

 Unit 7 Baggage

 Unit 8 Security Check

 Unit 9 In the Departure Area

 Unit 10 Flight Irregularities

Section Two In-flight Services

 Unit 11 Boarding

 Unit 12 Cabin Safety

 Unit 13 Drink and Meal Service (I)

 Unit 14 Drink and Meal Service (II)

 Unit 15 In-flight Entertainment

 Unit 16 Duty-free Service

 Unit 17 Abnormal Situations

 Unit 18 Emergency

 Unit 19 First Aid

 Unit 20 Arrival

Section Three Fundamental Elements of Civil Aviation

 Unit 21 Airport

 Unit 22 Airplane and Its Major Components

 Unit 23 Jet Engines

 Unit 24 Runway

 Unit 25 Air Traffic Control

 Unit 26 The Airport Terminal Building

 Unit 27 Airlines

 Unit 28 A Typical Flight