陈岩峰编著的《外贸函电》是一本介绍外贸函电全面详细的书。本书首先介绍了外贸函电的格式、结构及基本写作原则，然后分别从商务来往中各阶段可能遇到的问题及写信需要提及的内容、注意事项等进行全面、详细的阐释。本书为需要用到外贸函电的各方人士提供了翔实、丰富的范例参考与指导。

Unit 1 Rules of a Good Writing

 1.1 Introduction

 1.2 Principles of writing a business letter

 1.3 The writing process

Unit 2 Structure of a Business Letter

 2.1 Introduction

 2.2 The main parts

 2.3 Miscellaneous matters

Unit 3 Addressing the Envelope

 3.1 Introduction

 3.2 The envelope

 3.3 The recipient's address

 3.4 The return address

 3.5 Other inclusions

Unit 4 Forms of Business Letter

 4.1 Introduction

 4.2 The block form

 4.3 The indented form

 4.4 The semi-block form

 4.5 The simplified form

Unit 5 Establishing Business Relations

 5.1 Introduction

 5.2 Information channel

 5.3 Types of letters

 5.4 Letter content

 5.5 Sample letters

 5.6 Word study

 5.7 Useful sentences

Unit 6 Inquiries and Replies

 6.1 Introduction

 6.2 Types of inquiry

 6.3 Responses to inquiries

 6.4 Notes

 6.5 Sample letters

 6.6 Word study

 6.7 Useful sentences

Unit 7 Quotations

 7.1 Introduction

 7.2 Letter content

 7.3 Notes

 7.4 Sample letters

 7.5 Word study

 7.6 Useful sentences

Unit 8 Sales Letters

 8.1 Introduction

 8.2 Types of sales letters

 8.3 Notes

 8.4 Sample letters

 8.5 Word study

 8.6 Useful sentences

Unit 9 Offers

 9.1 Introduction

 9.2 Types of offers

 9.3 Letter content

 9.4 Sample letters

 9.5 Word study

 9.6 Useful sentences

Unit 10 Counter Offers

 10.1 Introduction

 10.2 Letter content

 10.3 Notes

 10.4 Sample letters

 10.5 Word study

 10.6 Useful sentences

Unit 11 Orders

 11.1 Introduction

 11.2 Letter content

 11.3 Dealing with the first order

 11.4 Notes

 11.5 Sample letters

 11.6 Word study

 11.7 Useful sentences

Unit 12 Complaints

 12.1 Introduction

 12.2 Types of complaints

 12.3 Letter content

 12.4 Notes

 12.5 Dealing with a complaint

 12.6 Sample letters

 12.7 Word study

 12.8 Useful sentences

Unit 13 Claims

 13.1 Introduction

 13.2 Rules for filing a claim

 13.3 Dealing with a claim

 13.4 Sample letters

 13.5 Word study

 13.6 Useful sentences

Unit 14 Insurance

 14.1 Introduction

 14.2 Notes

 14.3 Sample letters

 14.4 Word study

 14.5 Useful sentenees

Unit 15 Shipment

 15.1 Introduetion

 15.2 Letter eontent

 15.3 Types of letters

 15.4 Notes

 15.5 Sample letters

 15.6 Word study

 15.7 Useful sentences

Unit 16 Container Service

 16.1 Introduetion

 16.2 Advantages of container serviee

 16.3 Paeking

 16.4 Marking

 16.5 Sample letters

 16.6 Word study

 16.7 Useful sentences

Unit 17 Payment

 17.1 Introduetion

 17.2 The proeedures for issuing L/C

 17.3 The content of a L/C

 17.4 Urging the establishment of L/C

 17.5 L/C amendments and extensions

 17.6 Sample letters

 17.7 Word study

 17.8 Useful sentences

Unit 18 Sales Contract

 18.1 Introduction

 18.2 Content of the contract

 18.3 Types of contracts

 18.4 Sample letters

 18.5 Word study

 18.6 Useful sentences

References