presents theory, relevant applications, and innovation. The authors continue to place emphasis on six managerial competencies-self-management, strategic action, planning and administration, global awareness, teamwork, and communication-and have carefully woven examples of each into every chapter. The authors chose these six competencies after surveying hundreds of managers in all types and sizes of businesses. The integrated, interactive Self-Assessment helps learners understand and develop their own management potential. This unique focus on competencies, combined with new theories and fresh examples, will engage the readers while applying the content. This text will set the standard for content that merges the concerns of managers, with the managerial competencies that foster excellence.

Part 1 An Overview of Management

 CHAPTER 1 MANAGING IN A DYNAMIC ENVIRONMENT

 CHAPTER 2 THE EVOLUTION OF MANAGEMENT

Part 2 Managing the Environment

 CHAPTER 3 ENVIRONMENTAL FORCES

 CHAPTER 4 MANAGING GLOBALLY

 CHAPTER 5 ENTREPRENEURSH IP

 CHAPTER 6 ETHICS AND CORPORATE SOCIAL RESPONSIBILITY

Part 3 Strategic Decision Making

 CHAPTER 7 PLANNING AND STRATEGY

 CHAPTER 8 FUNDAMENTALS OF DECISION MAKING

 CHAPTER 9 PLANNING AND DECISION AIDS

Part 4 Organizing

 CHAPTER 10 FUNDAMENTALS OF ORGANIZATIONAL DESIGN

 CHAPTER 11 CONTEMPORARY ORGANIZATION DESIGNS

 CHAPTER 12 ORGANIZATIONAL CHANGE AND LEARNING

 CHAPTER 13 MANAGING HUMAN RESOURCES

Part 5 Leading

 CHAPTER 14 WORK MOTIVATION

 CHAPTER 15 DYNAMICS OF LEADERSHIP

 CHAPTER 16 ORGANIZATIONAL COMMUNICATION

 CHAPTER 17 MANAGING WORK TEAMS

 CHAPTER 18 ORGANIZATIONAL CULTURES AND CULTURAL DIVERSITY

Part 6 Controlling and Evaluating

 CHAPTER 19 CONTROLLING IN ORGANIZATIONS

 CHAPTER 20 INFORMATION MANAGEMENT TECHNOLOGY