本手册涵盖在国际商务交往场合下常用的英语表达方式，包括伺候、办公室用语、办公设备常用表达、电子邮件与因特网、解释与推介等。每个场合为一章，共十七章。每章包括精选常用句型、对话、互动练习和听力四个部分。

本手册选材广泛，实用性强，对不同的表达方法给予简明的应用指导；口语特点突出，是英语国家人士日常使用的语言。由英美人士录制录音，语速适中，适于读者跟读、模仿。该书可供各大院校作为教材使用，也可供从事相关工作的人员作为参考书使用。

内容简介

编者的话

Chapter 1 Greetings and Small Talks

 Greeting

 Small Talk

 Listening Materials

Chapter 2 Office Basics

 Machine Problems

 Mail Room

 Requesting Office Supplies

 Company Policies

 I'm Busy

 Giving or Asking for Business Cards

 General Office Conversations

 Other Office Conversations

 Interactive Practice

 Offices and Cubicles

 Listening Materials

Chapter 3 Late or No Show

 A Little Late

 Very Late

 Leaving Work Early

 On Sick Leave

 Vacation

 Interactive Practice

Chapter 4 Computer Related

 Removable Disk

 Hard Disk

 Network Sharing

 Software

 Internet

 Intranet

 General Sentences on Computer Use

 Interactive Practice

Chapter 5 Email

 Asking for Email Address

 Sending Attachments by Email

 Email Problems

 Reply and Reply All

 Forwarding Mail

 General Sentences on Email

 Interactive Practice

 Listening Materials

Chapter 6 Explanations and Presentations

 Explanation

 Presentation

 Listening Materials

Chapter 7 Meetings

 Before the Meeting

 Canceling a Meeting

 During the Meeting

 After the Meeting

 General Statements

 Meetings in English

 Interactive Practice

 Listening Materials

Chapter 8 Negotiation

 Negotiating Dialogue Ⅰ

 Briefing

 Negotiating Dialogue Ⅱ

 Briefing

 Case Study

 Listening Materials

Chapter 9 Phone Calls

 Verifying Information

 Making a Call

 Leaving Messages

 Sending and Receiving Information

 Interactive Practice

 Sample Conversations on the Phone

 Listening Materials

Chapter 10 Talking to Co-workers

 Talking to Co-Workers

 Offering Help or Asking for Help

 Complaining about the Company

 Talking about Work Experience

 Interactive Practice

 Listening Materials

Chapter 11 Talking to the Boss

 Talking to the Boss

 Asking for More Work

 Complaining and Showing Frustration

 Talking about Bosses

 Interactive Practice

 Listening Materials

Chapter 12 Talking to Subordinates

 Status

 Project Change

 Deadline

 Questions from Subordinates

 Encouraging

 Reprimanding

 Interactive Practice

 Listening Materials

Chapter 13 Business Trips

 Details

 First Time Business Trip Q's

 Talking to the Local People

 Eating during the Business Trip

 Interactive Practice

 Restaurant

 Listening Materials

Chapter 14 Review Process

 Performance Review

 Achievements

 General Statements

 Self-improvement

 Compensation

 Interactive Practice

 Listening Materials

Chapter 15 Quitting or Leaving Work

 Quitting or Leaving Work

 Negotiating before Leaving

 General Statements

 Interactive Practice

 Listening Materials

Chapter 16 Interview Q's & A's

 Interview Questions Ⅰ

 Interview Questions Ⅱ

 Listening Materials

Chapter 17 Listening to Business Dialogues