本书为《饭店英语》的辅导用书。全书共分为六章二十个单元：大堂服务、客房服务、餐饮服务、康乐服务、商务中心及出行。每个单元大致可分为语音练习、背景介绍、情景对话及口语练习等几部分。语音练习涵盖范围广泛，不仅包括英语中常见发音错误纠正，还浓缩了相关单元最常见、最有用的句子，要求学生跟读录音、纠正发音错误、以便更好地与外宾交流沟通。“情景对话”包括两至三段对话，全真模拟实际工作场景，使学生犹如“身临其境”，从而提高教学效果及学掌握程度。各章配套练习也有助于提高学生的动脑及实践能力。

Part Ⅰ At the Front Office

　Unit 1 Room Reservation

　Unit 2 Reception and Check-in

　Unit 3 Operator

　Unit 4 Front Cashier

　Unit 5 Check-out

Part Ⅱ Housekeeping

　Unit 6 Guiding Guests to Their Rooms

　Unit 7 Room Services

　Unit 8 Miscellaneous Services

　Unit 9 Complaints and Claims

Part Ⅲ Catering

　Unit 10 Booking a Table

　Unit 11 Food and Beverage

　Unit 12 Paying the Bill

Part Ⅳ Recreation Center

　Unit 13 Entertainment

　Unit 14 Sports

　Unit 15 In a Beauty Salon

Part Ⅴ Business Center

　Unit 16 Conference

　Unit 17 Facilities

　Unit 18 Formal Banquet

Part Ⅵ Going-out

　Unit 19 Shopping

　Unit 20　Sightseeing