全书共有五章，每章有三四个单元，主要包括前台、客房、商务中心、餐厅、购物中心、康乐中心、酒吧等饭店服务接待常用英语，每单元包括热身、对话、注释、单词和短语、补充材料、练习和小知识。

本书的编写注重“双学型”特点的体现：既有助于教师对学生进行课堂实训教学，又有助于学生取得相关职业技能证书。在内容上力求做到通俗易读、深浅有度、图文并茂，以情景教学方法贯穿教材的始终。

Chapter Ⅰ Front Office

 Unit One Room Reservations

Ⅰ.Lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅶ.To Learn More

　Unit Two Check in

　　Ⅰ.lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅶ.To Learn More

 Unit Three Check out

　　Ⅰ.Lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅶ.To Learn More

 Unit Four Doorman Service

　　Ⅰ.Lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅶ.To Learn More

Chapter Ⅱ Housekeeping Service

　Unit One Showing a Guest to His Room

　　Ⅰ.Lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅵ.To Learn More

　Unit Two Room Service

　　Ⅰ.Lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅶ.To Learn More

　Unit Three Settling Guests' Complaints

　　Ⅰ.Lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅶ.To Learn More

Chapter Ⅲ Business Center

　Unit One Printing & Copying Service and Using Internet

　　Ⅰ.Lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅶ.To Learn More

　Unit Two Sending & Receiving Faxes and Foreign Currency Exchange

　　Ⅰ.Lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅶ.To Learn More

 Unit Three Booking and Tourism

　　Ⅰ.Lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅶ.To Learn More

Chapter Ⅳ Food and Beverage

 Unit One At a Chinese Restaurant

　　Ⅰ.Lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅶ.To Learn More

 Unit Two At a Western Restaurant

　　Ⅰ.Lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅶ.To Learn More

 Unit Three At the Cafe

　　Ⅰ.Lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅶ.To Learn More

Chapter Ⅴ Shopping & Recreation Center

 Unit One Shopping Arcade

　　Ⅰ.Lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅶ.To Learn More

 Unit Tw oRecreation Center

　　Ⅰ.Lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅶ.To Learn More

 Unit Three Beauty Salon

　　Ⅰ.Lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅶ.To Learn More

 Unit Four Hair Salon

　　Ⅰ.Lead in

　　Ⅱ.Situational Dialogues

　　Ⅲ.New Words and Expressions

　　Ⅳ.Notes

　　Ⅴ.Additional Items and Useful Expressions

　　Ⅵ.Exercises

　　Ⅶ.To Learn More

Bibliography

Appendix Ⅰ Useful Expressions in Hotel

Appendix Ⅱ Vocabulary