Preface

How to Use the Book

Acknowledgements

Hotel

Hotel English

Etiquette

Unit One   Front Desk Services & Etiquette

Unit Two   Housekeeping Services & Etiquette

Unit Three  Restaurant Services and Etiquette

Unit Four   Laundry Services and Etiquette

Unit Five   Souvenir Store Services and Etiquette

Unit Six   Recreation & Fitness Center Services and Etiquette

Unit Seven  Business Center Services and Etiquette

Unit Eight  Tourism Desk Services and Etiquette

Hotel English & Etiquette is a training course. It is written for trainees who want to study and practise hotel service and etiquette. It contains eight instructional units. Each unit has four supporting parts.

Firstly, Brain Storm 1 presents information and ideas about the service of the related hotel section. The goal of this part is to prepare trainees to learn about the concepts of hotel services. Secondly, Brain Storm 2 presents the statement related to the etiquette required in the service of each hotel section. The goal of this part is to remind and encourage trainees to see the significance of manners and attitude in the hotel services. Thirdly, Practical Conversations provide situational dialogues in each hotel section. The conversations prepare trainees to practise and improve the skill in serving people in English...