本教程主要供高职高专院校旅游及相关专业的在校生使用。也可作为旅游企业服务与管理从业人员的培训教材，同样适合于非旅游专业的学生或喜爱旅游的朋友自学。

本教材的交际对话以及阅读文章主要取材于国内外相关报刊、杂志、书籍及网络。选材力求内容新颖、难易适度，不仅介绍了旅游活动中涉及的旅行社接待服务、海关服务、乘机旅游、宾馆饭店服务、餐饮服务、交通服务、商场服务、投诉处理等各个环节，还介绍了旅游准备、中国海关、中国旅游市场等旅游方面知识及国内尤其是西部地区的主要旅游景点，具有很强的实用性。同时本教材以培养旅游专业学生实际运用旅游英语口语能力为目标，针对高职高专学生英语基础相对薄弱的现状，通过相关阅读材料和基础口语训练，不仅能使学生了解和熟悉有关涉外旅游各个环节的旅游服务英语知识，还可以帮助学生打下扎实的旅游服务英语的口语基础，拓宽知识面，从而提高学生英语实际运用能力，增强其成功就业的信心，具有很强的针对性。

本教材分上、下两册，每册由8个单元组成，共计16个单元。

每单元首先由热身话题激发学生学习兴趣，再介绍旅游过程中会涉及的交谈对话，然后介绍与本单元对话内容相关的旅游知识和我国主要旅游景点的相关阅读文章，最后会介绍一则内容健康，趣味性强的小幽默和一首旋律优美的经典英美歌曲，让学生能够寓教于乐。而附录则给出了中英对照的旅游词汇以及英、美英语区别，还介绍了中国部分主要旅游节和少数民族节Et，丰富学生知识。

Unit One Making Travel Arrangements

Part I  Warm-up Topic How about Traveling to China？

Part Ⅱ  Communicative Dialogues

Part Ⅲ Related Reading Materials

Part Ⅳ Fun Time

Unit Two Arrival and Departure Formalities

Part I  Warm-up Topic How to Apply for a Visa？

Part Ⅱ  Communicative Dialogues

Part Ⅲ Related Reading Materials

Part Ⅳ Fun Time

Unit Three Going Abroad by Plane

Part I  Warm-up Topic How Can I Board the Aircraft？

Part Ⅱ  Communicative Dialogues

Part Ⅲ Related Reading Materials

Part Ⅳ Fun Time

Unit Four At the Customs

Part I  Warm-up Topic Where Can I Go through the Customs？ 41

Part Ⅱ  Communicative Dialogues

Part Ⅲ Related Reading Materials

Part Ⅳ Fun Time

Unit Five Reception

Part I  Warm-up Topic Welcome to China

Part Ⅱ  Communicative Dialogues

Part Ⅲ Related Reading Materials

Part Ⅳ Fun Time

Unit Six Hotel Service ( 1 )

Part I  Warm-up Topic Welcome to Our Hotel

Part Ⅱ Communicative Dialogues

Part Ⅲ Related Reading Materials

Part IV Fun Time

Unit Seven Hotel Service (2)

Part I  Warm-up Topic What Do You Think of Our Hotel Service？

Part Ⅱ  Communicative Dialogues

Part Ⅲ Related Reading Materials

Part Ⅳ Fun Time

Unit Eight Restaurant Services

Part I  Warm-up Topic What Do You Think of Chinese Food？

Part Ⅱ Communicative Dialogues

Part Ⅲ Related Reading Materials

Part Ⅳ Fun Time

附录

附录1 常用旅游英语专用术语

附录2 部分常用英、美英语区别

Unit One Sightseeing ( 1 )

Part I  Warm-up Topic  Discussing the Sightseeing Schedule

Part Ⅱ  Communicative Dialogues

Part Ⅲ Related Reading Materials

Part Ⅳ Fun Time

Unit Two Sightseeing (2)

Part I Warm-up Topic  What do you think of Great Wall？

Part Ⅱ  Communicative Dialogues

Part Ⅲ Related Reading Materials

Part Ⅳ Fun Time

Unit Three  Transportation

Part I  Warm-up Topic Crowded Traffic in China

Part Ⅱ  Communicative Dialogues

Part Ⅲ Related Reading Materials

Part Ⅳ Fun Time

Unit Four Money Exchange

Part I  Warm-up Topic  I Want to Change Some Money

Part Ⅱ  Communicative Dialogues

Part Ⅲ Related Reading Materials

Part Ⅳ Fun Time

Unit Five  Shopping

Part I  Warm-up Topic Welcome to Our Shop

Part Ⅱ  Communicative Dialogues

Part Ⅲ Related Reading Materials

Part Ⅳ Fun Time

Unit Six  Entertainment

Part I  Warm-up Topic How about the Nightlife in Shanghai？

Part Ⅱ  Communicative Dialogues

Part Ⅲ Related Reading Materials

Part Ⅳ Fun Time

Unit Seven  Complaints

Part I  Warm-up Topic  My Steak Is Raw

Part Ⅱ  Communicative Dialogues

Part Ⅲ Related Reading Materials

Part Ⅳ Fun Time

Unit Eight Farewell

Part I  Warm-up Topic Hope to See You Again Someday

Part Ⅱ Communicative Dialogues

Part Ⅲ Related Reading Materials

Part Ⅳ Fun Time

附录

附录1 部分中国旅游节

附录2 部分少数民族节日