针对传统教育落后于具体实践的现象，根据外贸行业对行业人才的实际需要，在吸取现行多种同类教材优点的基础上，编者根据学习者特点及其业务实际，编写了本书。

本书每个单元的专题介绍都能针对国际贸易业务各个环节进行详细具体、深入浅出的讲解；在实用语句部分，本书提炼了函电中出现频率较高的表达方式，并且进行了分类；附录部分选用了商业发票、订单、合同等各种单据实例供学习者学习和实践。

本书共分14个单元。其中第1～3单元分别系统地介绍了商务英语信函、电报、电传、传真及电子邮件写作的基本知识，第4～14单元则遵循外贸常规流程，依次介绍了建立业务关系、询盘、报盘、还盘和反还盘、订单、合同、装运、支付方式、保险、索赔、代理等内容。每个单元都含有专题介绍、样函、实用语句和练习等5大组成部分。

本书可供高等院校商务英语专业、外贸英语专业、国际经济与贸易专业及其他相关专业师生使用，也可供社会读者参考。

UNIT 1 Basic Knowledge of Business Letter

 Ⅰ. Definition and Functions of Business Letter

 Ⅱ. Significance of Business Letter

 Ⅲ. Structure of Business Letter

 Ⅳ. Styles of Business Letter

 Ⅴ. Layout of Envelope for Business Letter

 Ⅵ.Writing Principles of Business Letter

 Ⅶ. Exercises

UNIT 2 Telegram and Telex

 Ⅰ. Introduction

 Ⅱ. Samples

 Ⅲ. Exercises

UNIT 3 Fax and E mail

 Ⅰ. Introduction

 Ⅱ. Samples

 Ⅲ. Exercises

UNIT 4 Establishing Business Relations

 Ⅰ. Introduction

 Ⅱ. Specimen Letters

 Ⅲ. Useful Sentences

 Ⅳ. Exercises

UNIT 5 Enquiry

 Ⅰ. Introduction

 Ⅱ. Specimen Letters

 Ⅲ. Useful Sentences

 Ⅳ. Exercises

UNIT 6 Offer

 Ⅰ. Introduction

 Ⅱ. Specimen Letters

 Ⅲ. Useful Sentences

 Ⅳ. Exercises

UNIT 7 Counter offer and Counter counter offer

 Ⅰ. Introduction

 Ⅱ. Specimen Letters

 Ⅲ. Useful Sentences

 Ⅳ. Exercises

UNIT 8 Order

 Ⅰ. Introduction

 Ⅱ. Specimen Letters

 Ⅲ. Useful Sentences

 Ⅳ. Exercises

UNIT 9 Contract

 Ⅰ. Introduction

 Ⅱ. Specimen Letters

 Ⅲ. Useful Sentences

 Ⅳ. Exercises

UNIT 10 Shipment

 Ⅰ. Introduction

 Ⅱ. Specimen Letters

 Ⅲ. Useful Sentences

 Ⅳ. Exercises

UNIT 11 Terms of Payment

 Ⅰ. Introduction

 Ⅱ. Specimen Letters

 Ⅲ. Useful Sentences

 Ⅳ. Exercises

UNIT 12 Insurance

 Ⅰ. Introduction

 Ⅱ. Specimen Letters

 Ⅲ. Useful Sentences

 Ⅳ. Exercises

UNIT 13 Complaint and Claim

 Ⅰ. Introduction

 Ⅱ. Specimen Letters

 Ⅲ. Useful Sentences

 Ⅳ. Exercises

UNIT 14 Agency

 Ⅰ. Introduction

 Ⅱ. Specimen Letters

 Ⅲ. Useful Sentences

 Ⅳ. Exercises

Glossary

Bibliography