商务活动渗透在社会生活的方方面面，是人们赖以生存的一种生活方式。一提到商务，人们往往还会联想到社交和礼仪，似乎一切与时尚有关的事物，都与商务有着千丝万缕的联系，商务因此而成为一种讲究格调与礼仪的象征。本书素材以“取自现实，用于现实”为基本原则，着重强调商务英语听力和口语的练习。

Chapter 1　日常事务篇

　Unit 1 Office Procedure办公程序

　Unit 2 File Keeping文件归档

　Unit 3 Disposing Business Letters处理信函

　Unit 4 Computer Operation电脑操作

　Unit 5 Sending and Receiving Faxes收发传真

　Unit 6　Unit Telephone Calls接打电话

　Unit 7 Arranging a Meeting安排会议

　Unit 8 Making Appointments预约客户

　Unit 9 Receiving Visitors接待来访

　Unit 10 Getting along with Colleagues同事之间

　Unit 11 Dealing with Complaints处理投诉

Chapter 2 建立商务关系篇

　Unit 1 Market Research市场调查

　Unit 2 Advertising Publicity广告宣传

　Unit 3 Product Description产品描述

　Unit 4 Product Promotion产品推销

　Unit 5 Trade Show参加商展

　Unit 6 Contacting with Customers与客户联系

　Unit 7 Introductions介绍相识

　Unit 8 Business Meals商务会餐

　Unit 9 Visiting Factories带客参观

Chapter 3 商务出行篇

　Unit 1 Business Trip Schedules商旅日程

　Unit 2 Booking an Air Ticket预订机票

　Unit 3 Room Reservation预订房间

　Unit 4 In the Plane在飞机上

　Unit 5 Getting Through the Customs海关通关

　Unit 6 Check in住宿登记

　Unit 7 In the Hotel入住旅馆

　Unit 8 Business Appointments商务会晤

　Unit 9 Overseas Calls打国际电话

Chapter 4 商务谈判篇

 Unit 1 Preparations tor Negotiation谈判前的准备

 Unit 2 Setting Up an Appointment约定谈判对象

 Unit 3 Beginning the Negotiation开始谈判

 Unit 4 Contrad Terms关于合同条款

 Unit 5 Technology Transfer关于技术转让

 Unit 6 Trademark and Patent关于商标与专利

 Unit 7 Calling tor Bids and Bidding关于招标与投标

 Unit 8 Ending the Negotiation结束谈判

附录一 Terms of Business Negotiations商务谈判术语

附录二 Uesful Sentences of Etiquefle of Business Negotiations交际礼节实用套语