这是一本不谈任何理论而集中从微观层面关注和介绍沟通技能与技巧训练的实用书。

　　本书包括商务情境中的听、读、写、商务英语词汇、语法5项语言技能，以及电话、演讲、谈判、会议、社交5项沟通技能，共10个方面内容。随书配有多幅漫画，图文并茂、深入浅出。作为手册，常备常用、随学随翻。

本书是由资深商务英语教学专家Ken Tayor编写的一本适用于在工作中使用英语的商务人士，旨在帮助他们全方位提高英语综合应用能力的书。它是一本不谈任何理论而集中从微观层面关注和介绍沟通技能与技巧训练的实用书。

本书包括商务情境中的听、读、写、商务英语词汇、语法5项语言技能，以及电话、演讲、谈判、会议、社交5项沟通技能，共10个方面内容。它向读者介绍了提高商务英语水平的50种便捷的方法，最大特点是生动、简洁、有效。随书配有多幅漫画，图文并茂、深入浅出。作为手册，常备常用、随学随翻。

MODULE

Introduction

Self-assessment

Networking and socialising

 1 Say 'hello' properly

 2 Make active small talk

 3 Look for "hot buttons"

 4 SOFTEN your approach

 5 Grab opportunities

Telephoning

 6 Preparing the call

 7 Answering a call

 8 Twenty key terms

 9 Twenty useful phrases

 10 Dealing with difficult speakers

Negotiations

 11 Be prepared

 12 Funnel your questions

 13 If...then ...

 14 Recognise hidden signals

 15 Use silence

Presentations

 16 Open with impact

 17 Signpost clearly

 18 Put yourself in your audience's shoes

 19 Handle the difficult questions

 20 Manage your ending

Writing emails

 21 KISS your writing

 22 Learn "netiquette"

 23 Write with impact

 24 Know the conventions

 25 Email exercises

Meetings

 26 Use the agenda

 27 Learn 15 key words

 28 Make yourself heard

 29 Summarise

 30 Build a safety net

Reading business texts

 31 Try rapid reading

 32 A ten-minute warm-up exercise

 33 Use newspapers as a learning tool

 34 Reading from a PC monitor

 35 Practice makes perfect

Listening

 36 Be a good listener

 37 Control the conversation

 38 Interact

 39 Control native speakers

 40 Practise listening

Business vocabulary

 41 Activate your words

 42 Be creative

 43 Avoid being egocentric

 44 Always look on the bright side of life

 45 Avoid false friends

Grammar

 46 Assess your grammar

 47 Know your basics

 48 Look to the future

 49 Get your timing right

 50 Keep improving

Conclusion