本书在坚持为经济社会的全面发展培养高素质技能型实用性人才、坚持“以应用为目的，实用为主，够用为度”的原则基础上，在更新观念、更新内容、更新体系、更新要求等方面做出了许多有益的尝试，注重了知识与技能、语言与文化的结合，有利于培养学生的思维能力、迁移能力和跨文化交际能力。教学内容涵盖了涉外文秘人员日常工作内容和工作流程的各个方面，具有很强的代表性和实践性。

本教材共分12个单元，每一单元均包括情景对话、课外知识补充、应用写作、练习和拓展阅读，旨在以对话、阅读、写作等形式落实知识与技能环节。同时，遵循学习者的认知习惯，先解说，后举例，即按先深化理性认识再到实际运用的次序编排章节内容。该书可供各大专院校作为教材使用，也可供从事相关工作的人员作为参考用书使用。

本书根据商务企业涉外秘书主要工作任务与典型职业活动需要编排教学内容，重点突出涉外秘书商务函件、会务组织、事务处理等工作内容，按项目任务驱动、情景案例先导等新型高职教育理念编排单元教学内容，并强化了相应的实践实训环节，以突出高职教材的应用性与技能性特色。本书注重知识与技能、语言与文化的结合，既有利于培养文秘专业学生运用英语的交流能力、跨文化交际能力，也有利于培养学生的思维能力、迁移能力和职业能力。通过对本书的学习，可提高涉外文秘、文秘专业及其他专业学生从事涉外秘书工作时必备的英语听、说、读、写、译的实践能力。

本书由国家示范性高职院校相关专家与涉外企业资深秘书合作开发，是“高职高专商务英语类专业规划教材”之一。不仅可作为文秘专业、涉外文秘专业相关课程主教材，也可作为在职人员学习和从事涉外文秘工作的参考用书。

Unit 1 Receiving Visitors

 Part Ⅰ Read and Talk

Conversation 1 Receiving Visitors

Conversation 2 Dinners and Banquets

Conversation 3 Seeing Visitors off

 Part Ⅱ Practical Writing

1. Toast

2. Welcome Speech and Answering Speech

3. Farewell Speech and Send-off Speech

4. Visitors Registration Form

 Part Ⅲ Exercises

 Part Ⅳ Supplementary Reading

Getting Some Knowledge of a Secretary

Unit 2 Entertaining Guests

 Part Ⅰ Read and Talk

Conversation 1 Recreational Activities

Conversation 2 Arranging Sightseeing

Conversation 3 Shopping

 Part Ⅱ Practical Writing

1. Itinerary

2. Greeting Card

3. Letters of Congratulations

4. Tour Guide Speech

 Part Ⅲ Exercises

 Part Ⅳ Supplementary Reading

What Makes an Efficient Secretary?

Unit 3 Phones, Faxes and E-mails

 Part Ⅰ Read and Talk

Conversation 1 A Business Call

Conversation 2 Booking Tickets

Conversation 3 Hotel Reservation

 Part Ⅱ Practical Writing

1. Telephone Message

2. E-mail

3. Faxes

 Part Ⅲ Exercises

 Part Ⅳ Supplementary Reading

The Traditional and Modern Offices

Unit 4 Invitations

 Part Ⅰ Read and Talk

Conversation 1 Invitation to a Dinner

Conversation 2 Invitation to a Trade Fair

Conversation 3 Declining an Invitation

 Part Ⅱ Practical Writing

1. Invitation and Reply

2. Letters of Invitation

3. Visiting Card

 Part Ⅲ Exercises

 Part Ⅳ Supplementary Reading

Social Customs about Invitations in America

Unit 5 Plans, Reports and Summaries

 Part Ⅰ Read and Talk

Conversation 1 Discussing Plans

Conversation 2 Making Schedules

Conversation 3 Giving Reports

 Part Ⅱ Practical Writing

1. Plan

2. Report

3. Summary

 Part Ⅲ Exercises

 Part Ⅳ Supplementary Reading

Diaries and Planning

Unit 6 Conferences and Exhibitions

 Part Ⅰ Read and Talk

Conversation 1 Meeting Arrangements

Conversation 2 During the Interval of the Meeting

Conversation 3 Attending the Exhibition

 Part Ⅱ Practical Writing

1. Notifications of Meetings

2. Agendas

3. Minutes

 Part Ⅲ Exercises

 Part Ⅳ Supplementary Reading

How to Take Minutes

Unit 7 Filing Management

 Part Ⅰ Read and Talk

Conversation 1 Filing System

Conversation 2 Filing Instructions

Conversation 3 E-Filing

 Part Ⅱ Practical Writing

1. Memorandum or Memo

2. Bill and Form

3. Notice

 Part Ⅲ Exercises

 Part Ⅳ Supplementary Reading

How to File Catalogues from Potential Suppliers Efficiently

Unit 8 New Product Launch

 Part Ⅰ Read and Talk

Conversation 1 Preparing for New Product Launching

Conversation 2 Issuing the Information about the New Product

Conversation 3 Q~-A Session

 Part Ⅱ Practical Writing

1. Press Release

2. Poster

 Part Ⅲ Exercises

 Part Ⅳ Supplementary Reading

Advertising a Product on the Internet

Unit 9 Business Correspondence

 Part Ⅰ Read and Talk

Conversation 1 Inquiry and Offer

Conversation 2 Counter-Offer and Counter-Counter-Offer

Conversation 3 Payment and Delivery

 Part Ⅱ Practical Writing

1. Enquiry

2. Offer

3. Counter Offer

 Part Ⅲ Exercises

 Part Ⅳ Supplementary Reading

Inquires and Offers

Unit 10 Business Negotiations, Contract and Agreement

 Part Ⅰ Read and Talk

Conversation 1 Business Negotiations

Conversation 2 Signing a Contract

Conversation 3 After the Agreement

 Part Ⅱ Practical Writing

Contract and Agreement

 Part Ⅲ Exercises

 Part Ⅳ Supplementary Reading

How to Write an Effective Contract

Unit 11 Complaints, Adjustments and After-sales Services

 Part Ⅰ Read and Talk

Conversation 1 Complaints

Conversation 2 Adjustments

Conversation 3 After-Sales Services

 Part Ⅱ Practical Writing

Letter of Complaint or Claim and Their Replies

 Part Ⅲ Exercises

 Part Ⅳ Supplementary Reading

What You Need to Know for Writing an Apology Letter

Unit 12 Job Hunting

 Part Ⅰ Read and Talk

Conversation 1 Before the Interview

Conversation 2 At the Interview

Conversation 3 Follow up the Interview

 Part Ⅱ Practical Writing

1. Letters of Job-application

2. Resume

 Part Ⅲ Exercises

 Part Ⅳ Supplementary Reading

Jobs Rethink Necessary

Refererces