Chapter One Written Communication -- An Overview
Key to Skill Training & Exercises
Chapter Two Establishment of Business Relations
Letter 1 Self-introduction
Letter 2 Tranferring business relations
Letter 3 Request for establishment of business relations
Letter 4 The first touch
Letter 5 Credit inquiry
Letter 6 Favorable reply from the bank
Letter 7 Unfavorable reply from the bank
Key to Skill Traning & Exercises
Chapter Three Inquiries & Replies
Letter 1 Requesting for catalogues and price lists
Letter 2 The first inquiry
Letter 3 General inquiry
Letter 4 Specific inquiry
Letter 5 Tabulated inquiry
Key to Skill Training & Exercises
Chapter Four Making Quotations and Offers
Letter 1 A reply to the general inquiry
Letter 2 A reply to the specific inquiry
Letter 3 Asking for pro forma invoice
Letter 4 A tabulated quotation
Letter 5 Making free offers
Key to Skill Training & Exercises
Chapter Five Making Counteroffers & Declining Orders
Letter 1 Making a counteroffer
Letter 2 A reply to the counteroffer
Letter 3 Acceptance of a counter counteroffer
Letter 4 Declining the counteroffer
Letter 5 Declining orders
Letter 6 Declining a duplicate order
Key to Skill Training & Exercises
Chapter Six Acceptance and Orders
Letter 1 An initial order
Letter 2 Acknowledgement of an order
Letter 3 Placing a repeat order (A tabulater repeat order)
Letter 4 Sending a S/C with counter-signature
Letter 5 A reply from the seller
Key to Skill Training & Exercises
Chapter Seven Terms of Payment
Letter 1 Asking for payment by term L/C
Letter 2 Asking for easier payment
Letter 3 Declining term L/C
Letter 4 Asking for payment by D/A
Letter 5 Declining D/A payment
Letter 6 Asking for direct payment by the buyer
Letter 7 Agreeing to the proposal for direct payment
Key to Skill Training & Exercises
Chapter Eight Letter of Credit
Letter 1 Urging establishment of an L/C
Letter 2 Advising of the establishment of an L/C
Letter 3 Asking for extension of the L/C
Letter 4 Asking for amendment to the L/C
Letter 5 Asking for amendment to the L/C
Key to Skill Training & Exercises
Chapter Nine Packing and Shipment
Letter 1 Shipping marks
Letter 2 Shipping instruction
Letter 3 Shipping advice
Letter 4 Urging shipment
Letter 5 Asking for parial shipment
Letter 6 Inquiry for container shipping service
Key to Skill Training & Exercises
Chapter Ten Insurance
Letter 1 Taking out an open policy
Letter 2 Effecting insurance for the buyer
Letter 3 Asking the recipient to cancel breakage risk
Letter 4 Insurance company writes to the insurer
Letter 5 Asking to cover insurance
Letter 6 Arranging insurance
Key to Skill Training & Exercises
Chapter Eleven Complaints and Claims
Letter 1 Complaint of improper packing
Letter 2 Settlement for improper packing
Letter 3 Complaint for delayed shipment
Letter 4 Settlement of the delay
Letter 5 Claim for short weight
Letter 6 Settlement of the claim
Letter 7 Declining the claim
Key to Skill Training & Exercises
Chapter Twelve Agency
Letter 1 Applications for sole agency
Letter 2 Manufacturer's reply
Letter 3 Offering to act as buying agents for importer
Letter 4 Manufactuer's confirmation of agency terms
Key to Skill Training & Exercises
Chapter Thirteen E-Mails
Key to Skill Training & Exercises
