本书是商务外语口语随身听系列丛书之一，配有课文、录音及配套字幕。此书主要供在校大中专学生及相关行业社会人士随身自学，内容精简实用。全书共分12个单元，每个单元包括Model Dialogues、Sample Sentences、Guiding Information三大部分。Model Dialogues通过设计不同的场景，让读者熟悉与此话题相关的基本内容，然后通过Sample Sentences让读者进一步拓展相关的表达方法。Guiding Information是与每个单元话题相关的业务知识，方便读者参考使用。

Unit 1 Establishing Business Relations

 Dialogue A At the Fair

 Dialogue B At the Airport

Unit 2 Business Visiting

 Dialogue A Visiting the Company

 Dialogue B Visiting the Factory

Unit 3 Enquiries

 Dialogue A An Enquiry from a New Customer

 Dialogue B An Enquiry from an Old Customer

Unit 4 Offers

 Dialogue A A Firm Offer

 Dialogue B A Non-firm Offer

Unit 5 Counteroffers

 Dialogue A Declining a Counteroffer

 Dialogue B Accepting a Counteroffer

Unit 6 Conclusion of Business

 Dialogue A Sending an Order

 Dialogue B Sending a Contract

Unit 7 Shipment

 Dialogue A Packing Arrangements

 Dialogue B Shipping Advice

Unit 8 Insurance

 Dialogue A Asking for Broader Coverage

 Dialogue B Asking for Breakage Risk

Unit 9 Terms of Payment

 Dialogue A L/C Payment

 Dialogue B Asking for Easier Terms

Unit 10 Claims

 Dialogue A Lodging a Claim

 Dialogue B Settling a Claim

Unit 11 Processing with Given Materials

 Dialogue A Processing with Given Materials (Ⅰ)

 Dialogue B Processing with Given Materials (Ⅱ)

Unit 12 Agency

 Dialogue A Application for Agency (Ⅰ)

 Dialogue B Application for Agency (Ⅱ)