本教材基本以实际客舱服务的程序为顺序，共分20个单元。每个单元包含四个部分(Dialogues，Announcements，Phonetics，Reading)，并且每一部分都配有针对性的练习，以提高学生的机上英语口头交际能力、广播能力，扩大其专业知识面。本教材旨在全面加强学生机上服务英语基本技能训练，培养学生实际运用英语的能力，使之在英语会话方面具备空中乘务工作所需要的基本能力。

本书根据《高职高专教育英语课程教学基本要求》和空中乘务员实际工作需求而设计和编写，旨在通过真实的行业背景、身临其境的职业场景、原汁原味的客舱用语、实用丰富的民航知识和有针对性的练习来提高学生英语交际能力和客舱服务水平，实用性强。

全书共20个单元，每单元由四部分组成。其中，每单元的Part One(对话)和Part Two(广播词)为本书的重点，应在课堂上重点讲解并让学生充分练习，以达到学以致用的目的；Part Three(语音)应在教师的指导下在课堂上完成；Part Four(阅读)的内容可以作为泛读材料，要求学生在课前预习，上课时教师进行检查，并根据学生掌握的情况进行适当的讲解。

本书可作为职业院校空中乘务、航空服务等专业的教材，也可作为航空公司新引进空中乘务员的英语培训教材，或空中乘务员复训时英语书面及口语测试的参考材料。

Unit One

Part One Dialogues: Passenger Reception

Part Two Announcements: Welcome and Recheck of Boarding Pass

Part Three Phonetics: American and British Phonetic Symbols in Contrast

Part Four Reading

Unit Two

Part One Dialogues: Arranging Seats

Part Two Announcements: Pre-take off Safety Check

Part Three Phonetics: The Vowels and Consonants

Part Four Reading 

Unit Three

Part One Dialogues: Arranging Baggage

Part Two Announcements: Baggage Check

Part Three Phonetics: The Pure Vowels

Part Four Reading

Unit Four

Part One Dialogues: Delay

Part Two Announcements: Welcome after a Delayed Departure

Part Three Phonetics: The Diphthongs

Part Four Reading

Unit Five

Part One Dialogues: Safety Check Before Take-off

Part Two Announcements: Safety Demonstration

Part Three Phonetics: The Explosive and Fricative Consonants

Part Four Reading

Unit Six

Part One Dialogues: After Takeoff 

Part Two Announcements: Introduction of Flight Routes and Service Items

Part Three Phonetics: The Affricate, Nasal, Lateral Consonants and the Semi-vowels

Part Four Reading

Unit Seven

Part One Dialogues: Drink Service

Part Two Announcements: Drink and Meal Services

Part Three Phonetics: Syllables and Word Stress

Part Four Reading

Unit Eight 

Part One Dialogues: Food Service (I)

Part Two Announcements: Before Landing

Part Three Phonetics: Open Syllables and Closed Syllables

Part Four Reading

Unit Nine

Part One Dialogues: Food Service (If)

Part Two Announcements: Flying at Night and Stopover

Part Three Phonetics: Reading Rules of English Vowel Letters in Stressed Syllables

Part Four Reading

Unit Ten

Part One Dialogues: Abnormal Situations in Service

Part Two Announcements: Apologies for Abnormal Service

Part Three Phonetics: Reading Rules of English Vowel Letters in Unstressed Syllables

Part Four Reading

Unit Eleven

Part One Dialogues: Duty Free Sales

Part Two Announcements: Movies/Duty-free Sales

Part Three Phonetics: Reading Rules of Double Syllables

Part Four Reading 

Unit Twelve

Part One Dialogues: In-flight Entertainment

Part Two Announcements: Holidays and Festivals

Part Three Phonetics: Reading Rules of Multi-syllables

Part Four Reading

Unit Thirteen

Part One Dialogues: Jet Lag

Part Two Announcements: Quarantines

Part Three Phonetics: Loss of Plosion and Incomplete Plosion

Part Four Reading

Unit Fourteen

Part One Dialogues: Airsickness 

Part Two Announcements: Landing 

Part Three Phonetics: Consonants Clusters and Sound Linking

Part Four Reading

Unit Fifteen

Part One Dialogues: Sick Passengers

Part Two Announcements: Cancellation and Staying Overnight

Part Three Phonetics: Reading Rules of Noun+s/es and Verb+ed

Part Four Reading 

Unit Sixteen

Part One Dialogues: Helping Passenger Find Lost Articles

Part Two Announcements: Waiting for Clearances

Part Three Phonetics: Sentence Stress

Part Four Reading 

Unit Seventeen 

Part One Dialogues: Transit Passengers

Part Two Announcements: Landing in Transit

Part Three Phonetics: Thought Patterns and Pausing

Part Four Reading

Unit Eighteen

Part One Dialogues: Filling Out Forms

Part Two Announcements: Unexpected Situations

Part Three Phonetics: Intonation

Part Four Reading

Unit Nineteen

Part One Dialogues: Emergency Procedures

Part Two Announcements: Emergency Procedures

Part Three Phonetics: Use of the Falling Tone

Part Four Reading

Unit Twenty

Part One Dialogues: Pre-arrival and After Arrival

Part Two Announcements: Brace for Impact

Part Three Phonetics: Use of the Rising Tone

Part Four Reading

Words and Phrases

References