Chapter 1 An Overview of Written Business Communication
商务书面交流概述
1.1 Language and Structure
1.2 The Layout of a Business Letter
1.3 Three Styles of Layout
1.4 Envelop Addressing
Chapter 2 Establishment of Business Relations
商务关系的建立
2.1 Case 1
2.2 Case 2
2.3 Case 3
2.4 Knowledge Links知识链接
Chapter 3 Inquiries and Replies
询盘与回复
3.1 Case 1
3.2 Case 2
3.3 Case 3
3.4 Case 4
3.5 Case 5
3.6 Knowledge Links知识链接
Chapter 4 Making Quotations and Offers
报价与报盘
4.1 Case 1
4.2 Case 2
4.3 Case 3
4.4 Case 4
4.5 Knowledge Links知识链接
Chapter 5 Counter-Offers and Replies
还盘与拒盘
5.1 Case 1
5.2 Case 2
5.3 Case 3
5.4 Case 4
5.5 Knowledge Links知识链接
Chapter 6 Acceptance and Orders
接受与订货
6.1 Case 1
6.2 Case 2
6.3 Case 3
6.4 Case 4
6.5 Case 5
6.6 Knowledge Links知识链接
Ghapter 7 Payment Terms
支付方式
7.1 Case 1
7.2 Case 2
7.3 Case 3
7.4 Case 4
7.5 Case 5
7.6 Knowledge Links知识链接
Chapter 8 Packing and Shipment
包装与装运
8.1 Case 1
8.2 Case 2
8.3 Case 3
8.4 Case 4
8.5 Case 5
8.6 Knowledge Links知识链接
Chapter 9 Insurance
保险
9.1 Case 1
9.2 Case 2
9.3 Case 3
9.4 Knowledge Links知识链接
Chapter 10 Claims and Compensation
索赔与理赔
10.1 Case 1
10.2 Case 2
10.3 Knowledge Links知识链接
参考文献
