李燕、徐静主编的《旅游英语口语辅导用书》共分为十个单元，主要内容包括：邀请来访、准备工作、迎宾服务、入住酒店、会议服务、宴请服务、观光游览、赠送礼品、退房服务、送行。每个单元由“背景知识、热身练习、情景对话、补充阅读、练习、拓展词汇、相关知识、导游考试辅导八个模块组成。每个单元一个主题，侧重听说训练。本教材构思独特，内容新颖，实用性强，使用面广。按照工作过程中活动与知识的关系设计教学内容，突出工作过程在课程框架中的主线地位，按照工作过程的需要来选择知识，以工作任务为中心整合理论与实践。本书配有对话和听力理解部份的录音及教学辅导用书，可供高职高专及以上水平的旅游英语专业、酒店管理专业及旅游管理专业教学使用，也可作为旅游企业服务与管理从业人员的培训教材。

Unit 1 Invitations邀请客人 1

 Background Knowledge 1

 Warming Up 1

 Situational Dialogues 2

Dialogue 1 Extending an Invitation 2

Dialogue 2 Accepting an Invitation 3

Dialogue 3 Declining an Invitation 3

Dialogue 4 Cancelling an Invitation after You’ve Accepted It 4

 Supplementary Reading 邀请习俗 4

 Exercises 5

 Extracurricular Exercises 6

Unit 2 Preparations准备工作 15

 Background Knowledge 15

 Warming Up 15

 Situational Dialogues 16

Dialogue 1 Discussing the Sightseeing Schedule with Guests 16

Dialogue 2 Making Sure an Itinerary 17

Dialogue 3 West Lake Night Cruising Private Tour 18

Dialogue 4 Booking an Air Ticket 18

Dialogue 5 Determining a Meeting Schedule 19

 Supplementary Reading 中国旅游产业 19

 Exercises 20

 Extracurricular Exercises 21

Unit 3 Meeting Guests迎宾 31

 Background Knowledge 31

 Warming Up 31

 Situational Dialogues 33

Dialogue 1 Meeting the Guest at the Passenger Depot 33

Dialogue 2 Meeting the Guest at the Railway Station 33

Dialogue 3 Meeting the Guest at the Airport 34

Dialogue 4 On the Way to Hotel 34

 Supplementary Reading 问候语 35

 Exercises 36

 Extracurricular Exercises 37

Unit 4 Staying in a Hotel入住酒店 45

 Background Knowledge 45

 Warming Up 45

 Situational Dialogues 46

Dialogue 1 Room Reservation 46

Dialogue 2 Confirming a Reservation 47

Dialogue 3 Check-in 47

Dialogue 4 Housekeeping 48

Dialogue 5 Checkout 48

 Supplementary Reading 酒店 49

 Exercises 50

 Extracurricular Exercises 51

Unit 5 Meeting Service会议服务 61

 Background Knowledge 61

 Warming Up 61

 Situational Dialogues 63

Dialogue 1 Booking a Meeting Room 63

Dialogue 2 Confirming a Meeting Reservation 64

Dialogue 3 Cancelling a Meeting Reservation 64

Dialogue 4 Venue Layout 65

Dialogue 5 Application and Booth Reservation 65

 Supplementary Reading 全球会展业发展趋势 66

 Exercises 68

 Extracurricular Exercises 69

Unit 6 Banqueting and Catering Services宴请餐饮 79

 Background Knowledge 79

 Warming Up 79

 Situational Dialogues 80

Dialogue 1 Making a Toast 80

Dialogue 2 Buffet Dinner 81

Dialogue 3 Individual Serving 81

Dialogue 4 Enjoying Chinese Food 82

Dialogue 5 Enjoying Western Food 83

Dialogue 6 Local Snacks 83

 Supplementary Reading 餐桌礼仪 84

 Exercises 85

 Extracurricular Exercises 86

Unit 7 Sightseeing观光游览 93

 Background Knowledge 93

 Warming Up 93

 Situational Dialogues 94

Dialogue 1 Asking for Tourist Information 94

Dialogue 2 Scenic Spots Introduction 95

Dialogue 3 Visiting Historical Sites 96

Dialogue 4 Watching Performances 96

Dialogue 5 Folk-custom Activities 97

 Supplementary Reading 海南景点 97

 Exercises 99

 Extracurricular Exercises 99

Unit 8 Shopping购物 109

 Background Knowledge 109

 Warming Up 109

 Situational Dialogues 111

Dialogue 1 At the Curiosity Shop 111

Dialogue 2 At the Arts and Crafts Store 112

Dialogue 3 At the Porcelain Shop 112

Dialogue 4 At a Flea Market 113

 Supplementary Reading 联合国秘书长潘基文2010世界旅游日致辞 113

 Exercises 114

 Extracurricular Exercises 115

Unit 9 Checking Out退房 125

 Background Knowledge 125

 Warming Up 125

 Situational Dialogues 127

Dialogue 1 Check-out by Credit Card 127

Dialogue 2 Check-out in Cash 127

Dialogue 3 Consultation of Checking cut 128

 Supplementary Reading 信用卡 128

 Exercises 129

 Extracurricular Exercises 130

Unit 10 Farewell送行告别 139

 Background Knowledge 139

 Warming Up 139

 Situational Dialogues 140

Dialogue 1 Seeing off at the Airport 140

Dialogue 2 Farewell at a Train Station 140

Dialogue 3 Farewell among Friends 141

 Supplementary Reading 142

 Passage A 如何写出完美告别信 142

 Passage B 欢送辞 143

 Exercises 144

 Extracurricular Exercises 145

参考文献 152