何加红编著的《酒店管理英语(酒店管理专业21世纪高职高专精品系列规划教材)》是在对国内现行酒店管理英语教材以及涉外酒店服务现状研究的基础上，参考近几年来美国、英国等发达国家酒店管理专业教材和实务编写而成的，取材新颖，具有较强的系统性、实用性。本书可以作为高等职业学校旅游与酒店管理专业学生的专业基础课教材，也可用做国内各大酒店新员工的培训教材及酒店从业人员的自学教材。

Unit One A General Introduction to the Hotel Industry

 Part I Dialogues

Sample Dialogue 1

Sample Dialogue 2

Useful Expressions

Situational Dialogues

 Part II Text A A Brief Introduction to Hospitality Industry and Hospitality Management

New Words

Phrases and Expressions

Notes to the Text

Exercises

Text B The Development of the Hospitality Industry and Its Classification

New Words

Phrases and Expressions

Notes to the Text

 Part III Extended Reading

Unit Two Front Office Service

 Part I Dialogues

Sample Dialogue 1

Sample Dialogue 2

Useful Expressions

Situational Dialogues

 Part II Text A The Front Office

New Words

Phrases and Expressions

Notes to the Text

Exercises

Text B Checking-in and Checking-out

New Words

Phrases and Expressions

Notes to the Text

 Part III Extended Reading

Unit Three Housekeeping Service

 Part I Dialogues

Sample Dialogue 1

Sample Dialogue 2

Useful Expressions

Situational Dialogues

 Part II Text A The Housekeeping Department

New Words

Phrases and Expressions

Notes to the Text

Exercises

Text B The Relations between Housekeeping Department and Front Office Department

New Words

Phrases and Expressions

Notes to the Text

 Part III Extended Reading

Unit Four Food and Beverage Service

 Part I Dialogues

Sample Dialogue 1

Sample Dialogue 2

Useful Expressions

Situational Dialogues

 Part II Text A Food Service Management in a Hotel

New Words

Phrases and Expressions

Notes to the Text

Exercises

Text B Taking Orders

New Words

Phrases and Expressions

Notes to the Text

 Part III Extended Reading

Unit Five Fitness, Recreation Center and Business Center

 Part I Dialogues

Sample Dialogue 1

Sample Dialogue 2

Useful Expressions

Situational Dialogues

 Part 1I Text A Recreation Industry in the U.S. 

New Words

Phrases and Expressions

Notes to the Text

Exercises

Text B Facilities for Business

New Words

Phrases and Expressions

Notes to the Text

 Part III Extended Reading

Unit Six Making Payment

 Part I Dialogues

Sample Dialogue 1

Sample Dialogue 2

Useful Expressions

Situational Dialogues

 Part II Text A Ways of Payment in the Hotel

New Words

Phrases and Expressions

Notes to the Text

Exercises

Text B Revenue Management of the Hotel

New Words

Phrases and Expressions

Notes to the Text

 Part III Extended Reading

Unit Seven Dealing with Complaints

 Part I Dialogues

Sample Dialogue 1

Sample Dialogue 2

Useful Expressions

Situational Dialogues

 Part II Text A Taking Complaints as Opportunities

New Words

Phrases and Expressions

Notes to the Text

Exercises

Text B Dealing with Guests' Complaints

New Words

Phrases and Expressions

Notes to the Text

 Part III Extended Reading

Unit Eight Security and Safety Management of the Hotel

 Part I Dialogues

Sample Dialogue 1

Sample Dialogue 2

Useful Expressions

Situational Dialogues

 Part II Text A The Importance of Security in a Hotel

New Words 

Phrases and Expressions

Notes to the Text

Exercises

Text B Security Problems in a Hotel

New Words

Phrases and Expressions

Notes to the Text

 Part III Extended Reading

Unit Nine Taking Biodiversity Action in a Hotel

 Part I Dialogues

Sample Dialogue 1

Sample Dialogue 2

Useful Expressions

Situational Dialogues

 Part II Text A The Important Role of Biodiversity

New Words

Phrases and Expressions

Notes to the Text

Exercises

Text B The Eco Hotel

New Words

Phrases and Expressions

Notes to the Text

 Part III Extended Reading

Appendix

 Appendix 1 AAA's Lodging Diamond Ratings

 Appendix 2 Lodging Star Criteria

 Appendix 3 Hotel Criteria 2014

 Appendix 4 Translation for the Texts

 Appendix 5 Key to the Exercises

Postscript