Part 1 English for Hospitality
Workshop One English for Housekeeping Department
Lesson 1 The Right Choice a Career in the Hospitality Industry/2
Lesson 2 The Backbone of a Good Hotel Housekeeping Department/6
Lesson 3 Room Attendants' Duties/10
Lesson 4 Room Attendant Trolley/14
Workshop Two English for Front Office
Lesson 1 Front Office/18
Lesson 2 Bellhop/21
Lesson 3 Concierge/25
Lesson 4 Hotel Reservation System/28
Lesson 5 Job Duties of Front Desk in a Hotel/32
Lesson 6 The Business Centre/36
Lesson 7 Foreign Currency Exchange/39
Lesson 8 Methods of Payment in a Hotel/42
Lesson 9 The General Switchboard Operator/46
Lesson 10 Hotel Assistant Manager/50
Workshop Three English for Food and Beverage Department
Lesson 1 The Sandwich Story/53
Lesson 2 Longevity Noodles/57
Lesson 3 Fast Food/60
Lesson 4 Paying by Credit Card/64
Lesson 5 Pizza/68
Part 2 English for Air Service
Lesson 1 Telephone Reservation/74
Lesson 2 Baggage/76
Lesson 3 Dangerous Goods/79
Lesson 4 Take-off/82
Lesson 5 Landing/84
Part 3 English for Travel and Tourism Service
Lesson 1 Tourism Industry/88
Lesson 2 Brief Introduction of Wuhan/91
Lesson 3 A Legend about the Yellow Crane Tower/96
Lesson 4 Chibi/100
Lesson 5 A Paradise for Plants and Animals/104
Lesson 6 Wudang Mountain/109
Lesson 7 The Guiyuan Temple/113
Lesson 8 Hubei Provincial Museum/118
Lesson 9 Chu River and Han Street/123
Lesson 10 The Three Gorges -- Xiling Gorge/128
Part 4 English for MICE Service
Lesson 1 A New Star in Exhibition Industry/140
Lesson 2 Exhibit Venues in Big Cities/146
Lesson 3 Canvassing Business Orders/150
Lesson 4 Internship in Exposition/153
