Chapter 1 商务联络Business Contact
Unit 1 电话沟通Making Phone Calls
Unit 2 出行安排Business Trip Arrangement
Unit 3 来访接待Visiting and Reception
Unit 4 宴会安排Banquet Arrangement
Unit 5 预约安排Making Appointments
Unit 6 会议安排Meeting Arrangement
Unit 7 招聘面试Recruitment and Interview
Chapter 2 市场营销Marketing
Unit 1 企业展示Enterprise Show
Unit 2 广告宣传Advertising Campaign
Unit 3 市场调查Market Research
Unit 4 新品发布New Product I。aunching
Unit 5 产品展销Production Exhibition
Chapter 3 商务磋商Business Negotiation
Unit 1 建立业务关系Establishing Business Relations
Unit 2 讨价还价Offer and Counter—offer
Unit 3 订货接单Ordering and Accepting
Unit 4 合约洽谈Contract Negotiation
Chapter 4 贸易合作Trade Cooperation
Unit 1 支付方式Payment
Unit 2 保险事宜Insurance
Unit 3 包装细节Packing
Unit 4 运输事宜Shipment
Chapter 5 客户关系Customer Relationship
Unit 1 诉诸仲裁Arbitration
Unit 2 产品索赔Claims
Unit 3 处理投诉 Complaint Settlement
Unit 4 解决冲突Conflict Resolution
Chapter 6 项目谈判Project Negotiation
Unit 1 注册商标 Registered Trademark
Unit 2 技术转让Technology Transfer
Unit 3 招标投标Tendering and Bidding
Unit 4 合资经营Joint Venture
Unit 5 补偿贸易 Compensation Trade
Unit 6 加工业务Processing BUSiness
Unit 7 信贷融资Credit Financing
Unit 8 商务代理 Business Representation
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