The rules for work are changing. We're being judged by a new yardstick: not just by how smart we are, or by our training and expertise, but also by how well we handle ourselves and each other. This yardstick is increasingly applied in choosing who will be hired and who will not, who will be let go and who retained, who passed over and who promoted.

 The new rules predict who is most likely to become a star performer and who is most prone to derailing. And, no matter what field we work in currently, they measure the traits that are crucial to our marketability for future jobs.

Acknowledgments ix

1

Beyond Expertise

1 / The New Yardstick  3

2 / Competencies of the Stars  15

3 The Hard Case for Soft Skills  30

2

Self-Mastery

The Inner Rudder  49

! Self-Control  73

What Moves Us  105

3

People Skills

7 / Social Radar  133

8 / The Arts of Influence  163

9 / Collaboration, Teams, and the Group IQ  198

4

A New Model of Learning

10 / The Billion-Dollar Mistake  235

11 / Best Practices  258

5

The Emotionally Intelligent Organization

12 / Taking the Organizational Pulse  281

13 / The Heart of Performance  297

Some Final Thoughts  312

Appendix 1 / Emotional Intelligence  317

Appendix 2 / Calculating the Competencies of Stars  319

Appendix 3 / Gender and Empathy  322

Appendix 4 /Strategies for Leveraging Diversity  324

Appendix 5 / Further Issues in Training  326

Notes  331

Index  373

Contacting Daniel Goleman  384