"One of the Top Three Business Books of the Century."--NPR

THOMAS J. PETERS, "uber-guru of business" (Fortune and The Economist), is the author of many international bestsellers, including A Passion for Excellence and Thriving on Chaos. Peters, "the father of the post-modern corporation" (Los Angeles Times), is the chairman of Tom Peters Company and lives in Vermont.

ROBERT H. WATERMAN, JR. is the bestselling author of The Renewal Factor, Adhocracy, and What America Does Right, and the director of The Waterman Group, Inc.

The "Greatest Business Book of All Time" (BIoomsbury UK), In Search of Excellence has long been a must-have for the boardroom, business school, and bedside table.

Based on a study of forty-three of America's best-run companies from a diverse array of business sectors, In Search of Excellence describes eight basic principles of management-action-stimulating, people-oriented, profit-maximizing practices-that made these organizations successful.

Joining the HarperBusiness Essentials series, this phenomenal best-seller features a newAuthors' Note, and reintroduces these vital principles in an accessible and practical way for today's management reader.

Acknowledgments

Special Acknowledgment: David G. Anderson

Preface

Introduction

           PART I: THE SAVING REMNANT

1 Successful American Companies

           PART Ⅱ: TOWARD NEW THEORY

2 The Rational Model

3 Man Waiting for Motivation

           PART Ⅲ BACK TO BASICS

4 Managing Ambiguity and Paradox

5 A Bias for Action

6 Close to the Customer

7 Autonomy and Entrepreneurship

8 Productivity Through People

9 Hands-On, Value-Driven

10 Stick to the Knitting

11 Simple Form, Lean Staff

12 Simultaneous Loose-Tight Properties

Notes

Index