本书从培养秘书人才的英语实际应用能力出发，特别突出对口语和写作能力的培养。全书分口语和写作两部分。口语部分围绕秘书工作的日常活动展开，包括接待工作、接打电话、业务电话、会议安排、处理事务等五章，内容涵盖实际工作中的秘书实务，设置仿真情景对话、要点释义和经典句型，同时配上基础知识操练和培养实际运用能力相结合的练习，有利于学生巩固已学知识和情景口语表达，以便在实际工作中灵活运用已学知识和技能。写作部分围绕秘书工作中的各类文书写作而展开，内容包括工作文书、礼仪文书、社交文书、人力资源文书和商务文书。每种文书都用英文说明写作技巧和要点，并根据需要，每种文书编写2～3篇例文。例文内容新颖、实用，形式多样，语言规范；注释充分体现重点、难点，以点带面，举一反三；练习既有基础语言知识操练，又有实践写作训练；重点句型是对每种文书写作中的常用语句进行归纳总结，以便学生实际运用。

Part Ⅰ Spoken English for Secretary

Chapter One Reception

 Section 1 At the Office

 Section 2 At the Exhibitions & Conventions

 Section 3 At the Airport

Chapter Two Making & Answering Telephone Calls

 Section 1 Putting through Telephone Calls

 Section 2 Leaving a Message over the Phone

 Section 3 Making the Wrong Telephone Calls

Chapter Three Business Communication on the Phone

 Section 1 Making Appointments

 Section 2 Making Reservations

 Section 3 Seeking Information

Chapter Four Conference Arrangement

 Section 1 Before the Conference

 Section 2 During the Conference

 Section 3 Post-Conference

Chapter Five Management of Business

 Section 1 Something Urgent

 Section 2 Letters Processing

 Section 3 Complaint Settlement

Part Ⅱ Document Writing

Chapter One Work Documents

 Section 1 Announcement

 Section 2 Meeting Arrangement

 Section 3 Meeting Minutes

 Section 4 MEMOs

 Section 5 Business Trip Arrangement

Chapter Two Ceremonial Documents

 Section 1 Letters of Thanks

 Section 2 Letters Of Congratulations

 Section 3 Letters of Apologies

 Section 4 Letters of Sympathy

Chapter Three Social Documents (Ⅰ)

 Section 1 Letters of Inquiry

 Section 2 Letters of Appointment

 Section 3 Letters of Invitation

 Section 4 Proposals

 Section 5 Letters of Complaint

Chapter Four Social Documents (Ⅱ)

 Section 1 Letters of Introduction

 Section 2 Letters of Recommendation

 Section 3 Letters of Request

 Section 4 Job Application Letters

 Section 5 Letters of Resignation

Chapter Five Human Resources Documents

 Section 1 Enrollment

 Section 2 Offer

 Section 3 Termination of Employment

 Section 4 Internal Transfer

Chapter Six Business Documents

 Section 1 Establishing Business Relations

 Section 2 Inquiries, Offers & Counter-offers

 Section 3 Orders & Contracts

 Section 4 Terms of Payment

 Section 5 Insurance & Shipment

Bibliography