全书由12个章节组成，包括物流概述、客户关系管理、运输工程、仓储管理、配送、包装及包装技术、采购管理、供应链管理、信息技术、质量管理和物流的发展趋势，大致构成一个体系明晰的物流专业教材框架。每个章节均取材于近几年国内外通行的专业教材和相关专业研究资料，涵盖了当今国际物流专业方面的代表性内容。每章设置了教学目的和要求、关键词汇、引子、典型案例，以激发学生学习的兴趣，更好地抓住学习的重点。与此同时，每节后面附有words and Special Expressions，列出专业词汇及部分新词难词；Notes，对句法比较复杂、理解起来比较困难的语句加以串讲或翻译；练习，文章理解，中英文短语互译，句子翻译等，帮助学生更快地掌握课本内容。

本书既可以作为物流管理和运输管理的专业英语教材，也可供相关人员参考。

本书是“高等职业教育现代物流规划教材”之一。

全书主要内容包括物流概述、客户关系管理、运输工程、仓储管理、配送、包装及包装技术、采购管理、供应链管理、信息技术、质量管理和物流的发展趋势，大致构成一个体系明晰的物流专业教材框架。每个章节均取材于近几年国内外通行的专业教材和相关专业研究资料，涵盖了当今国际物流专业方面的代表性内容。

本书既可以作为物流管理和运输管理的专业英语教材，也可供相关人员参考。

1 An Introduction to Logistics

  1.1 The History and Evolution of Logistics

  1.2 Definition of Logistics: Elements of Logistics

  1.3 The Logistics of Business is Big and Important

  Case 1 IBS Logistics

2 Customer Accommodation

  2.1 Customer-focused Marketing and Customer Service

  2.2 Customer Satisfaction

  2.3 Customer Accommodation and Customer Retention

  2.4 Setting Customer Accommodation Priorities

  Case 2 Batman: Adding Value Through Customer Accommodation

3 Transportation

  3.1 Road Transportation

  3.2 Rail Tansportation

  3.3 Maritime Transportation

  3.4 Air Transportation

  3.5 Pipelines

4 Warehousing

  4.1 Overview

  4.2 Warehouse Operations

  4.3 Warehouse Planning

  Case 4 Modern Warehouse Handling

5 Distribution Center

  5.1 Introductions to Distribution Centre

  5.2 The Function of Distribution Centre

  5.3 Distribution Centre Design

  Case 5 Cases of Distribution Center's Function

6 Packaging

  6.1 Packaging Materials

  6.2 Packaging Technology

  6.3 Packaging Innovation

  Case 6 Present Conditions and Development Tendency of China Carton Industry

7 Inventory Management

  7.1 Inventory Types

  7.2 Inventory Carrying Cost

  7.3 Eeonomic Order Quantity

  7.4 Managing Uncertainty

  Case 7 The Smog Co. Production System

8 Ptirehasing Management

  8.1 Why Purchasing is Important

  8.2 Purchasing Strategies

  8.3 Why Sourcing Worldwide

  Case 8 The Global Sourcing Wire Harness Decision

9 Supply Chain Management

  9.1 The Definition of SCM

  9.2 Supply Chain Operations Reference Model

  9.3 The Principles in the New Supply Chain Environment

  Case 9 Dell  A Global Leader in Business Excellence

10 Information Technology

  10.1 Role of Information Technology in Supply Chain Management

  10.2 An introduction to ERP

  10.3 Commonly Used Communication Systems

  Case 10 Eric Scott Limited

11 Quality Management

  11.1 Defining Quality

  11.2 Quality Improvement Methods

  11.3 Defining Quality in Terms of Customer Requirements

  11.4 Web Links -- General Resources on Quality

  Case 11 Armstrong Building Products Operations

12 Logistics Changes and Trends

  12.1 Logistics Changes in the Next Decade

  12.2 Adversarial to Collaborative Relationships

  12.3 Functional to Process Integration

  12.4 Information Hoarding to Sharing

  12.5 Training to Knowledge-based Learning

  Case 12 Volkswagen Brazil

Appendix 1 中华人民共和国国家标准物流术语

Appendix 2 Logistics Documentation Samples

Appendix 3 Selected Bibliographies