Unit 1 Knowing Outsourcing Industry
1.1 Warm Up—Brainstorming and Speaking
1.2 Technical Terms
1.3 Food for Thoughts
1.4 Speaking Tips: Introduction, Greetings and Small Talk
1.5 Case Study and Presentation
1.6 Reading Aloud Business Tips
Unit 2 Communication In Software Outsourcing
2.1 Warm Up—Brainstorming and Speaking
2.2 Technical Terms
2.3 Food for Thoughts
2.4 Speaking Tips: Giving More Information
2.5 Case Study and Presentation
2.6 Reading Aloud Business Tips
Unit 3 Handling Clients
3.1 Warm Up—Brainstorming and Speaking
3.2 Technical Terms
3.3 Food for Thoughts
3.4 Speaking Tips: Dealing With Customers
3.5 Case Study and Presentation
3.6 Reading Aloud Business Tips
Unit 4 Building Teamwork
4.1 Warm Up—Brainstorming and Speaking
4.2 Technical Terms
4.3 Food for Thoughts
4.4 Speaking Tips: Applying for A Position
4.5 Case Study and Presentation
4.6 Reading Aloud Business Tips
Unit 5 Solving Problems
5.1 Warm Up—Brainstorming and Speaking
5.2 Technical Terms
5.3 Food for Thoughts
5.4 Speaking Tips: Making Suggestions
5.5 Case Study and Presentation
5.6 Reading Aloud Business Tips
Unit 6 Meetings
6.1 Warm Up—Brainstorming and Speaking
6.2 Technical Terms
6.3 Food for Thoughts
6.4 Speaking Tips: Meetings
6.5 Case Study and Presentation
6.6 Reading Aloud Business Tips
Unit 7 Sales
7.1 Warm Up—Brainstorming and Speaking
7.2 Technical Terms
7.3 Food for Thoughts
7.4 Speaking Tips: Sales
7.5 Case Study and Presentation
7.6 Reading Aloud Business Tips
Unit 8 Testing
8.1 Warm Up—Brainstorming and Speaking
8.2 Technical Terms
8.3 Food for Thoughts
8.4 Speaking Tips: Testing
8.5 Case Study and Presentation
8.6 Reading Aloud Business Tips
Unit 9 Data
9.1 Warm Up—Brainstorming and Speaking
9.2 Technical Terms
9.3 Food for Thoughts
9.4 Speaking Tips: Describing Diagrams
9.5 Case Study and Presentation
9.6 Reading Aloud Business Tips
Unit 10 Presentations
10.1 Warm Up—Brainstorming and Speaking
10.2 Technical Terms
10.3 Food for Thoughts
10.4 Speaking Tips: Making Presentations
10.5 Case Study and Presentation
10.6 Reading Aloud Business Tips
Unit 11 Business Trips
11.1 Warm Up—Brainstorming and Speaking
11.2 Technical Terms
11.3 Food for Thoughts
11.4 Speaking Tips: Business Trips
11.5 Case Study and Presentation
11.6 Reading Aloud Business Tips
Unit 12 Interview
12.1 Warm Up—Brainstorming and Speaking
12.2 Technical Terms
12.3 Food for Thoughts
12.4 Speaking Tips
12.5 Case Study and Presentation
12.6 Reading Aloud Business Tips
Unit 13 Technology
13.1 Warm Up—Brainstorming and Speaking
13.2 Technical Terms
13.3 Food for Thoughts
13.4 Speaking Tips: Technical Support
13.5 Case Study and Presentation
13.6 Reading Aloud Business Tips
Unit 14 Specifying Customer Needs
14.1 Warm Up—Brainstorming and Speaking
14.2 Technical Terms
14.3 Food for Thoughts
14.4 Speaking Tips: Dealing With Customers
14.5 Case Study and Presentation
14.6 Reading Aloud Business Tips
Unit 15 Describing Designs
15.1 Warm Up—Brainstorming and Speaking
15.2 Technical Terms
15.3 Food for Thoughts
15.4 Speaking Tips.Design
15.5 Case Study and Presentation
15.6 Reading Aloud Business Tips
Unit 16 Detailing Processes
16.1 Warm Up—Brainstorming and Speaking
16.2 Technical Terms
16.3 Food for Thoughts
16.4 Speaking Tips: Explaining Process
16.5 Case Study and Presentation
16.6 Reading Aloud Business Tips
Unit 17 Documenting Your Work
17.1 Warm Up—Brainstorming and Speaking
17.2 Technical Terms
17.3 Food for Thoughts
17.4 Speaking Tips: E-Mails
17.5 Case Study and Presentation
17.6 Reading Aloud Business Tips
Unit 18 Get It Running
18.1 Warm Up—Brainstorming and Speaking
18.2 Technical Terms
18.3 Food for Thoughts
18.4 Speaking Tips: Dealing With Routine Work
18.5 Case Study and Presentation
18.6 Reading Aloud Business Tips
Unit 19 Between Colleagues
19.1 Warm Up—Brainstorming and Speaking
19.2 Technical Terms
19.3 Food for Thoughts
19.4 Speaking Tips: With Colleagues
19.5 Case Study and Presentation
19.6 Reading Aloud Business Tips
Unit 20 Continuing Education
20.1 Warm Up—Brainstorming and Speaking
20.2 Technical Terms
20.3 Food for Thoughts
20.4 Speaking Tips: Education & Past Experiences
20.5 Case Study and Presentation
20.6 Reading Aloud Business Tips
Unit 21 Quality Control
21.1 Warm Up—Brainstorming and Speaking
21.2 Technical Terms
21.3 Food for Thoughts
21.4 Speaking Tips: Quality Control
21.5 Case Study and Presentation
21.6 Reading Aloud Business Tips
Unit 22 Office Talk
22.1 Warm Up—Brainstorming and Speaking
22.2 Technical Terms
22.3 Food for Thoughts
22.4 Speaking Tips: Office Talk
22.5 Case Study and Presentation
22.6 Reading Aloud Business Tips
