《酒店英语》共分为四大模块，每个模块按照工作过程中出现的不同岗位职责细分为若干个单元。第一模块为“前厅服务”，内容包括预订服务、人住接待服务、行李服务、总机服务、商务中心服务和收银服务等。第二模块为“客房服务”，内容包括迎接客人、清洁客房、楼层服务、洗衣服务和失物招领等。第三模块为“餐饮服务”，内容包括订餐、迎宾、点菜、席间服务和酒水服务等。第四模块为“其他服务”，内容包括商场导购、健身房服务和美容美发服务等。本教材由广东省旅游职业技术学校麦榕老师担任主编。

Module One Front Office Services

Unit One Taking a Reservation

Unit Two Check-in

Unit Three Concierge

Unit Four Operator

Unit Five Business Center

Unit Six The Front Office Cashier

Module Two Housekeeping Services

Unit One Receiving Guests

Unit Two Chamber Service

Unit Three Laundry Service

Unit Four Lost and Found Service

Unit Five Solving Problems

Module Three Food and Beverage Services

Unit One Taking a Reservation

Unit Two Seating Guests

Unit Three Taking Orders

Unit Four Serving Guests

Unit Five Room Service

Unit Six Bar Service

Module Four Miscellaneous Services

Unit One At the Shop

Unit Two Health Club

Unit Three At the Hair Salon and the Beauty Parlor

Appendices

Appendix Ⅰ Some Useful Vocabulary in the Front Office Department

Appendix Ⅱ Some Useful Vocabulary in the Housekeeping Department

Appendix Ⅲ Some Useful Vocabulary in the Food and Beverage Department

Appendix Ⅳ Some Useful Vocabulary for Miscellaneous Services

References