王今朝编著的《酒店管理》内容介绍：To truly understand hotel, one must first understand its types and its characteristics (Chapter 1). The topics of hotel management contents are fully coved in Chapter 2. Quality is a life-thread of an organization. Then a thorough discussion of quality management is followed in Chapter 3.While there is no universal agreement on the best order in which to study the operational functions of a hotel facility, the author begins with room division (front office and housekeeping department).The key points and procedures are discussed in Chapter 4. Room division is so important to an understanding of how guests' needs are met by these critical functional areas. An examination of the food and beverage areas is found in Chapter 5. The hotel's human resource function in Chapter 6 begins the look at specific function of a hotel faeility.

王今朝编著的《酒店管理》内容介绍：This book focuses on the knowledge necessary to successfully run a hotel. Although viewed from the perspective of a manager, the various elements of the book are applicable to all departments in a hotel. The book prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational operation and the interdependent relationship among departments. Covering the fundamentals of hotel management, this book provides hospitality professionals with the practical skills they need to be successful general managers.

The author wishes to think many individuals whose help, beginning with the concept and continuing through the writing and review of content information, has been critical to the book's development.

INTRODUCTION TO HOTEL INDUSTRY

Classification and Rating of Hotels

Basic Types of Hotel Properties

Hotel Industry Characteristics

Measuring Hotel Performance

Partners in the Hotel Industry

The Structure of the Hotel Industry

THE MANAGEMENT OF HOTEL

Management Functions

Content of Hotel Management

Hotel Genera] Manager

Examples of Best Practice in U. S. Hotel Industry

Information System Management

HOTEL QUALITY MANAGEMENT

Quality and Quafity Management SystemINTRODUCTION TO HOTEL INDUSTRY

Classification and Rating of Hotels

Basic Types of Hotel Properties

Hotel Industry Characteristics

Measuring Hotel Performance

Partners in the Hotel Industry

The Structure of the Hotel Industry

THE MANAGEMENT OF HOTEL

Management Functions

Content of Hotel Management

Hotel Genera] Manager

Examples of Best Practice in U. S. Hotel Industry

Information System Management

HOTEL QUALITY MANAGEMENT

Quality and Quafity Management System

Total Quality Management

THE ROOM DIVISION

The Front Office Department Function

The Housekeeping Department Function

lnteractians

THE FOOD AND BEVERAGE DEPARTMENT

Food & Beverage Oudets

Jobs in Food and Beverage Department

Process of Food Service

Room Service Operation

Banquet Operations： Profit Opportunities

Alcoholic Beverage Service in Hotels

THE HEMAN RESOURCE DEPARTMENT

Role of Human Resource Department

Challenges in Modem HRM

Activities of Human Resource Department

THE SALES AND MARKETING DEPARTMENT

What Does a Marketing Department Do

Segmentation of tire Sales and Marketing Department

Functions of tire Sales and Marketing Department

Reporting， Measurement， Feedback and Control Systems

8 THE ACCOUNTING DEPARTMENT

Responsibilities

Financial Reporting

Budgeting

9 THE ENGINEERING AND MAINTENANCE DEPARTMENT

System of Maintenance Management

Areas of Responsibility

Interactions

Managing Maintenance

Managing Utilities

10 THE SAFETY AND SECURITY DEPARTMENT

Persona] Safety

Properly Security

Liability for Damage or Loss to Guest Property

Departmental—specific Threats

11 INTERNATIONAL HOTEL INDUSTRY DEVELOPMENT

International Hotel Management Groups

Worlds largest Hotel Companies and Largest Hotels

Challenges Confronting the Hotel Industry

Issues in Hotel Industry

Trends In Hotel Industry

REFERENCES