郑荷芬、朱春飞主编的《商务沟通》是中国国际贸易学会“十二五”规划教材。教材具有鲜明的时代感，体例设计新颖，具有“实用性、拓展性、话题式、职场化、任务化”等特点。

本书共设13个职场化的商务沟通场景，内容包括：国际商务参展、实地参观公司、商务宴请和观光、商品价格磋商、商品品质磋商、商品包装磋商、商品船期磋商、保险条款磋商、支付条款磋商、提前交货磋商、合同签订、代理事项磋商、合同善后索赔问题磋商等。

《商务沟通》将英语语言与国际商务专业知识相结合，根据外贸业务的主要环节和商务活动的特定情境，精心设计了国际商务参展、实地参观公司、商务宴请和观光、商品价格磋商、商品品质磋商、商品包装磋商、商品船期磋商、保险条款磋商、支付条款磋商、提前交货磋商、合同签订、代理事项磋商、合同善后索赔问题磋商等13个职场化的商务沟通场景。

《商务沟通》由郑荷芬、朱春飞主编。

Unit 1 International Exhibition and Trade

 Getting started

 Lead-in

 The price is still on the high side

 Task

 Useful Expressions

 Assignment and Situational Role-play

 My Learning Files

 Appendix I商务礼仪——如何正确使用名片

 Appendix II展览会介绍

 Appendix III INTRODUCTION TO THE AUTUMN CANTON FAIR 2011

Unit 2 ViSit to a Company

 Getting started

 Lead-in

 The price is still on the high side

 Task

 Useful Expressions

 Assignment and Situational Role-play

 My Learning Files

 Appendix I怎样同北欧人进行商务沟通？

 Appendix Ⅱ国际商务着装须知

Unit 3 Business Dinner and Sightseeing

 Getting started

 Lead-in

 They all taste delicious

 Task

 Useful Expressions

 Discussion

 Our first place is the West Lake

 Assignment and Situational Role-play

 My Learning Files

 Appendix I怎样同韩国人进行商务沟通?

 Appendix II中国菜肴常见刀法中英文对照

 Appendix III中国菜肴常见烹调法中英文对照

 Appendix IV西餐简介

 Appendix V饮料及酒类中英文对照

Unit 4 Price

 Getting started

 Lead-in

 The price is still on the high side

 Task

 Useful Expressions

 Assignment and Situational Role-play

 My Learning Files

 Appendix I怎样同印度人进行商务沟通?

 Appendix II国际商务接待礼仪

Unit 5 Quality

 Getting started

 Lead-in

 Quality is of utmost importance

 Task

 Useful Expressions

 Assignment and Situational Role-play

 My Learning Files

 Appendix I怎样同英国人进行商务沟通?

 Appendix U国际商务活动中的握手礼仪

Unit 6 Packing

 Getting started

 Lead-in

 Top products require top packing

 Task

 Useful Expressions

 Assignment and Situational Role-play

 My Learning Files

 Appendix I怎样同加拿大人进行商务沟通?

 Appendix II国际商务活动中的交谈礼仪

Unit 7 Shipment

 Getting started

 Lead-in

 If you can advance the shipment

 Task

 Useful Expressions

 Assignment and Situational Role-play

 My Learning Files

 Appendix I怎样同美国人进行商务沟通?

 Appendix II国际商务活动中的餐桌礼仪

 Appendix IU世界主要港口

Unit 8 Insurance

 Getting started

 Lead-in

 What risks should be covered？

 Task

 Useful Expressions

 Assignment and Situational Role-play

 My Learning Files

 Appendix I怎样同阿拉伯人进行商务沟通?

 Appendix II国际商务活动中的电话礼仪

 Appendix III中国保险条款海运货物保险险别

Unit 9 Payment

 Getting started

 Lead-in

 Do you accept D／P?

 Task

 Useful Expressions

 Assignment and Situational Role-play

 My Learning Files

 Appendix I怎样同巴西人进行商务沟通?

 Appendix II国际商务活动中的拜访礼仪

 Appendix III国际贸易结算方式中英文对照

Unit 10 Delivery

 Getting started

 Lead-in

 We will try our best to speed up the delivery

 Task

 Useful Expressions

 Assignment and Situational Role-play

 My Learning Files

 Appendix I怎样同法国人进行商务沟通?

 Appendix II国际商务活动中的谈判礼仪

Unit 11 Contract

 Getting started

 Lead-in

 Can we sign the contract today?

 Task

 Useful Expressions

 Assignment and Situational Role-play

 My Learning Files

 Appendix I怎样同德国人进行商务沟通?

 Appendix II国际商务活动中的签约礼仪

 Appendix III外销合同模版

Unit 12 Agency

 Getting started

 Lead-in

 The possibility of being your agency in Australia

 Task

 Useful Expressions

 Assignment and Situational Role-play

 My Learning Files

 Appendix I怎样同澳大利亚人进行商务沟通?

 Appendix II国际商务活动中的送礼礼仪

Unit 13 Claim

 Getting started

 Lead-in

 But I have to inform you of bad news

 Task

 Useful Expressions

 Assignment and Situational Role-play

 My Learning Files

 Appendix I怎样同日本人进行商务沟通?

 Appendix II国际商务活动中的进口索赔

References