本书为《中国银行家调查报告(2011)》英文版，由中国银行业协会编著。

中国为应对金融危机而实施的刺激政策2010年下半年开始转向，货币政策由适度宽松转为稳健，同时监管当局加强了对地方政府融资平台贷款的规范和流动性风险的管理，中国银行业经营环境出现了重大转变：资金流动性整体趋紧、资本约束提升、信贷规模受限、信贷质量忧虑增强。面对新一轮紧缩周期，中国银行业在加快业务创新、调整结构的同时，主动进行内源性机制和要素的改革创新，在持续推进内部控制建设、实施信息化建设、推进流程再造以及改进人力资源管理等方面进行了广泛探索，并努力从中挖掘新的价值。危机之后，对于金融创新的重新思考和探索成为银行家们共同面对的课题。《中国银行家调查报告2011》向您展示了银行家在本轮政策紧缩期内的思考和努力。

Executive Summary

PartⅠ Macroeconomic Conditions

 Ⅰ.Concerns over economic trends and operation status of business enterprises

 Ⅱ.Tight monetary policy increases operational pressure on banks

 Ⅲ.Slightly lower evaluation of economic policy effect

 Ⅳ.Weakening of the real estate market and stabilization of investments in real estate developments

 Ⅴ.Increasing concerns over residents 'consumption concept and consciousness for financial management

 Ⅵ.Increasing concerns over continual improvement of financial ecological environment and local public

service levels

Part Ⅱ Development Strategies

 Ⅰ.Attain strategic transformation of banks by developing new businesses and reducing capital consumption

 Ⅱ.The next 3N5 years would be the optimal time frame for advancing interest rate liberalization

 Ⅲ.Further overseas expansion of large-sized commercial banks and strong desire of city commercial banks

for cross-regional operation

 Ⅳ.Optimism in cross-border RMB trade settlement business, but various restrictive factors need to be resolved

Part Ⅲ Business Development

 Ⅰ.increasing difficulty in liability management and increased interbank competition to attract deposits are major challenges

for Chinese banks

 Ⅱ.SME Lending and Financial Advisory became top priorities in banking services provided to corporate customers

 Ⅲ.Focus on industry sectors: advanced manufacturing industry, modern service industry, energy-efficiency and environmental

protection industry

 Ⅳ.A prudent attitude towards real estate development loans and in support of more policies for construction of

affordable housing

 Ⅴ.increasing importance of wealth management and private banking in personal financial business

 Ⅵ.Varying priorities in developing their channels

Part Ⅳ Risk Management and Internal Control

 Ⅰ.Concerns of bankers over asset quality have notably increased, with real estate and LGFV loans being the most significant

 Ⅱ.Risk management capabilities need further improvement as a whole and operational risk management is considered

a priority by most banks

 Ⅲ.Systemic financial risk is less likely, but the regional risk of East China is a cause for concern

 Ⅳ.Internal control building is sustainably advanced and total coverage and compatibility becomes the keynote

Part Ⅴ Corporate Governance

 Ⅰ.Enhancement of internal controls, risk management and effective incentives are the most important factors for

corporate governance

 Ⅱ.Improving satisfaction of headquarters and branches' managerial architecture

 Ⅲ.Performance assessment of directors and supervisors mainly integrates self-evaluation and mutual evaluation

Part Ⅵ Process Reengineering

 Ⅰ.Centralisation of back office processes is the priority for the process reengineering of commercial banks

 Ⅱ.Lack of effective examination mechanism is the biggest barrier for banks' process reengineering

 Ⅲ.Organizational restructure lays the foundation for process-oriented banking

Part Ⅶ IT Governance and IT Construction

 Ⅰ.Investments in IT have increased and network, mobile internet and other new technologies are of concerns

 Ⅱ.Backward construction of IT talent force becomes the main restrictive factor for IT governance of banks

 Ⅲ.Risks due to development and application of new technologies draw most concerns from bankers

 Ⅳ.Supporting Ccustomercentric" business process reengineering becomes the strategic priority of banks for

IT construction

Part Ⅷ Human Resources

 Ⅰ.Over the next three years, the number of employees is expected to rebound and small and medium

commercial banks will show a strong demand for employees

 Ⅱ.Branches are concerned with building of talent pool and head offices are more concerned with

compensation structure

 Ⅲ.Effective examination of comprehensive contribution and balance of

 long-term and short-term incentives are the priorities for improvement in evaluation system

Part Ⅸ Supervision and Evaluation

 Ⅰ.Regulatory policies universally recognized and indicator system relatively intact

 Ⅱ.Vehicle loans have caused general concern and loan scale strictly controlled

 Ⅲ.The four major regulatory instruments have been well received, although certain indicators

can still be enhanced

 Ⅳ.Additional capital requirement for systemically important banks now a consensus

 Ⅴ.Advocate establishment of regulatory rules linked with economic cycle and enhancement of construction

 of financial infrastructures

Part Ⅹ T he Bankers

 Ⅰ.The Bankers have high job satisfaction

 Ⅱ.Learning and working overtime are most common arrangements for bankers' holidays

Part Ⅺ Development Prospects

 Ⅰ.Projection of income growth and profit

 Ⅱ.Projection of non-performing loan ratios

 Ⅲ.Capital adequacy ratio projection

Appendix

 Introduction of the project background and its implementation

 Top 30 of China Banking Industry

 Working together to deliver success

Interview Notes

 Interview Notes Ⅰ Tighter policy should avoid overlapping

 Interview Notes Ⅱ Rational assessment of interest rate liberalization

 Interview Notes Ⅲ Cross-border RMB business advancing in challenges

 Interview Notes Ⅳ Liability management becoming a major challenge

 Interview Notes Ⅴ There is still room in policy making to help alleviate financing

difficulties of small enterprises

 Interview Notes Ⅵ Real estate credit risk under concern and affordable housing project financing model to be explored

 Interview Notes Ⅶ Internal control building sustainably advanced

 Interview Notes Ⅶ Banking procedure under rebuilding

 Interview Notes Ⅸ Break for IT building of small and medium commercial banks

 Interview Notes Ⅹ From personnel management to HR management

 Interview Notes Ⅺ Understanding of vehicle loans increasingly unified

 Interview Notes Ⅻ Objective evaluation of four major regulatory tools