本教材从导游实际工作出发，分为导游员的职责与任务、地陪导游工作内容、领队导游工作内容、特殊情况处理四个部分。其中地陪、领队导游工作两部分，按照导游实际工作项目展开。本书是职业教育旅游服务与管理专业教学资源库系列教材之一，通过扫描书中的二维码，读者可以链接到大量的视频、微课、动画、音频等数字化教学资源。

Part A The Duty and Qualification
Item 1 Procedures and Skills of Tour Guiding
Item 2 Preliminary Receiving Preparation
Part B The Local Tour Guide
Item 1 Receiving the Guests
Item 2 Check-in at the Hotel
Item 3 Sightseeing
Item 4 A bite of China
Item 5 Entertainment
Item 6 Shopping
Item 7 Seeing Off the Tourists
Part C The Tour Leader
Item 1 On the Plane
Item 2 At the Airport
Item 3 At the Hotel
Item 4 Shopping
Item 5 Farewell & Departure
Part D Problems and Emergencies
Item 1 Handling Problems and Emergencies
Item 2 Emergencies
Keys to Exercises