本书按国际贸易流程以一笔鞋子交易为主线展开，根据工作流程呈现了order inquiry（客户询盘），container loading（装柜要求）等公司信函实例，每个环节收进了业务常用的最新术语与词汇，例如OEM，MOQ，leadingtime，HQ，TNT，PayPal等，并分环节对国际贸易语言点进行介绍。本书表格形式多，有询盘单、报价单、估价单、装船通知等，新颖实用。练习题结合了托业考试的最新题型，实训内容紧跟业务员的实际操作，附有公司真实信头、名片、图片等。实现了与外贸业务零距离的接触，从多方面训练学生的贸易实战能力。本书可供高等院校商务英语专业和国际经济与贸易专业的学生、国际商务从业人员参考使用，也可作为从事国际贸易工作的专业人士、公司培训的自学参考书。

Module I Basics for International Business Correspondence
CHAPTER I INTERNATIONAL BUSINESS ENGLISH
I. About the Course
II. Guidelines for Effective Business Correspondence
III. Layout of Business Emails and Letters
Business Link
Skill Training
Module II Establishing Business Relations
CHAPTER II ESTABLISHING BUSINESS RELATIONS
Lesson 1 (A) Self-Introduction
(B) Highlighting Advantages
Lesson 2 (A) A First Inquiry
(B) A Reply to the Above
Lesson 3 Contact Customers after Fair
Business Link
Skill Training
Useful Expressions
Module III Business Negotiations
CHAPTER III INQUIRY AND REPLY
Lesson 4 (A) Inquiring for Quantity Discount
(B) A Reply to the Above
Lesson 5 Asking to Quote Two Kinds of Prices
Lesson 6 A Tabulated Order Inquiry
Skill Training
Useful Expressions
CHAPTER IV OFFERS AND COUNTER-OFFERS
Lesson 7 A Non-Firm Offer
Lesson 8 A Counter Offer
Lesson 9 Offering Substitute Material
Business Link
Skill Training
Useful Expressions
CHAPTER V ORDERS AND CONTRACTS
Lesson 10 (A) Asking to Send an S/C
(B) A Reply to the Above
Lesson 11 (A) Asking to Send PO
(B) A Reply to the Above
Lesson 12 Sending S/C and PI
Business Link
Skill Training
Useful Expressions
CHAPTER VI PRODUCTION & INSPECTION
Lesson 13 (A) Inline Inspection Reports
(B) Advising the Production Schedule
Lesson 14 Failed in Inspection
Lesson 15 Asking to Release the Shipment
Business Link
Skill Training
Useful Expressions
CHAPTER VII PAYMENT
Lesson 16 Payment Negotiation
Lesson 17 (A) Proposing Payment by D/P at Sight
(B) A Reply to the Above
Lesson 18 Settling Balance Payment
Skill Training
Useful Expressions
CHAPTER VIII ESTABLISHMENT OF L/C AND AMENDMENT TO L/C
Lesson 19 (A) Urging Establishment of L/C (1)
(B) Urging Establishment of L/C (2)
Lesson 20 Amend the L/C with Correct Amount
Lesson 21 (A) Amendment to L/C
(B) Amending L/C to Allow Transshipment
Business Link
Skill Training
Useful Expressions
CHAPTER IX PACKING & MARKING
Lesson 22 Inner Packing & Labeling
Lesson 23 Outer Packing
Lesson 24 Container Loading
Business Link
Skill Training
Useful Expressions
CHAPTER X SHIPMENT
Lesson 25 (A) Shipping Instructions
(B) A Reply
Lesson 26 (A) Confirming Delivery Date (1)
(B) Confirming Delivery Date (2)
Lesson 27 Asking for Partial Shipment
Business Link
Skill Training
Useful Expressions
CHAPTER XI INSURANCE
Lesson 28 Insurance Information
Lesson 29 Insurance Clause
Lesson 30 Asking the Seller to Cover Insurance
Business Link
Skill Training
Useful Expressions
CHAPTER XII COMPLAINTS, CLAIMS AND SETTLEMENT
Lesson 31 Claim on Export Carton
Lesson 32 Settling Complaint
Lesson 33 Settlement on Inferior Quality
Business Link
Skill Training
Useful Expressions
APPENDIX