Unit 1 Staff development and training
Unit 2 Job descriptions and lob satisfaction
Unit 3 Letters of enquiry and applications
Unit 4 Telephone skills
Grammar workshop 1 (Units1-4)
Unit 5 Promotional activities and branding
Unit 6 New product development
Unit 7 A stand at a trade fair
Unit 8 Establishing relationships and negotiating
Grammar workshop 2 (Units5-8)
Unit 9 Going it alone
Unit 10 Financing the start-up
Unit 11 Starting up in a new location
Unit 12 Presenting your business idea
Grammar workshop 3 (Unit9-12)
Unit 13 Business hotels and sales conferences
Unit 14 Business conferences
Unit 15 Reports
Unit 16 Business meetings
Grammar workshop 4 (Units13-16）
Unit 17 New technologies and change
Unit 18 Using the Internet 86-89
Unit 19 A staff survey
Unit 20 Offshoring and outsourcing
Grammar workshop 5 (Units17-20
Unit 21 Customer loyalty
Unit 22 Communication with customers
Unit 23 Corresponding with customers
Unit 24 A business seminar 112-115
Grammar workshop 6 (Units 21-14)
EXAM SKILLS AND EXAM PRACTICE
Answer Key
Transcripts
