本书的编撰以国家人力资源和社会保障部教育培训中心的商务英语岗位能力(三级)(cBET3)考试大纲为基础。其主要读者对象为涉外商务人员和其他相关人员，尤其是涉外商务助理；书中提供的商务话题涵盖公司核心部门常见的简单工作。主要内容涉及简单的商务知识和常识。

本书共分为12个单元，每个单元包含三大板块——词汇拓展板块，听力板块和口语板块。

本书以国家人力资源和社会保障部教育培训中心的《商务英语岗位能力》(三级)(CBET3)考试大纲为基础，内容共分三大板块，分别为词汇拓展板块、听力板块和口语板块，主要涉及简单的商务知识和常识及公司核心部门常见的简单工作。

书末有配套的听力材料及参考答案，能更好地帮助读者加深理解和记忆。

本书的主要读者对象为参加“商务英语岗位能力考试”的考生、涉外商务工作人员及相关行业人员，尤其是涉外商务助理，同时也适用于英语学习者。

Unit 1 Nice to meet you!

 Making small talk

 Describing one's job

Unit 2 How may I help you?

 Receiving clients at reception

 Describing a company

 Checking in at the hotel

Unit 3 Shall I call you a taxi?

 Requesting and offering help

 Requesting permission and suggestions

Unit 4 What's the meeting about?

 Arranging meetings

 Participating in a meeting

Unit 5 When will you make the trip?

 Booking hotels

 Planning travel schedules

 Booking air tickets

Unit 6 What seems to be the problem?

 Solving office problems

 Purchasing office stationery

 Using office equipment

Unit 7 Would you like to leave a message?

 Taking messages

 Answering phone calls

 Making phone calls

Unit 8 When would be good for you?

 Making cold calls

 Picking up clients at the airport

 Making appointments

Unit 9 This is our latest model

 Answering clients' questions at a factory

 Describing products

 Bargaining for better prices

Unit 10 When can you make the payment?

 Collecting debts

 Resolving complaints

 Making complaints

Unit 11 What would you like for the starter?

 Accepting and declining invitations

 Ordering Chinese food and drinks

 Ordering Western food and drinks

 Learning tips for improving table manners

Unit 12 Thank you for interviewing me!

 Answering routine but difficult interview, questions

 Describing positions

 Learning tips for attending a job interview

 Improving your interview body language

Answer Key(参考答案)

Common Business Titles(常见商务头衔)

Common Business Departments (常见商务部门)

Practical Business English Sentences(实用商务英语句型)