1 A Brief Introduction to the Hotel Industry
1.1 A Brief Introduction to Hotels and Hotel Groups
1.2 A Brief Introduction to Hotel Management Groups
1.3 Guide to Hotel English
2 Front Office
2.1 Lead in
2.2 Situational Dialogues
2.3 Extended Readirigs
2.4 Exercises
3 Housekeeping
3.1 Lead in
3.2 Situational Dialogues
3.3 Extended Readings
3.4 Exercises
4 Food and
Beverage
4.1 Lead in
4.2 Situational Dialogues
4.3 ExtendedReadings
4.4 Exercises
5 The Business Center
5.1 Lead in
5.2 Situational Dialogues
5.3 Extended Readings
5.4 Exercises
6 Other Services
6.1 Lead in
6.2 Situational Dialogues
6.3 Extended Readings
6.4 Exercises
7 Complaints
7.1 Lead in
7.2 Situational Dialogues
7.3 Extended Readings
7.4 Exercises
附录
附录1 中国饭店职业英语标准
附录2 Letter of Welcome from the Hotel Manager
附录3 Golden Key/Les Clefs d'Or
附录4 Expressions for Hotel Introduction
附录5 Dietary Restrictions, Preferences and Etiquettes of
Main Guest Countries
附录6 酒店告示常用语
附录7 10个练习英语口语发音的小诀窍
参考文献
