The One Minute Apology goes straight to the heart of all our business and personal relations, and is especially timely in the 21st-century business world. Through an engaging parable, in the style of the previous groundbreaking One Minute Manager classics, it teaches us step by step how to accept responsibility for our errors, making life better for friends and colleaoues. We learn how, by improving morale, companies and employees can expect to reap the benefits of a genuine sense of integrity.

The One Minute Apology goes straight to the heart of all our business and personal relations, and is especially timely in the 21st-century business world. Through an engaging parable, in the style of the previous groundbreaking One Minute Manager classics, it teaches us step by step how to accept responsibility for our errors, making life better for friends and colleaoues. We learn how, by improving morale, companies and employees can expect to reap the benefits of a genuine sense of integrity.

As described in this simple but profound story, honest apology is a sure sign of strength and can only enhance our personal and management skills.

Foreword by Spencer Johnson, M.D. 

The Journey 

The Company President 

The Young Man 

The One Minute Manager 

The One Minute Apology 

Surrender 

Surrender: A Summary 

Integrity

Integrity: A Summary 

Not Attached To Outcome 

Apology At Home And At Work 

Taking Responsibility 

Self-Appreciation 

Apologizing To Yourself

Self-Respect And The One Minute Apology 

A Chance To Get It Right

A Way Of Saying Thank You 

The Moment Of Truth 

The President's One Minute Apology 

Epilogue 

The One Minute Apology: A Summary

Acknowledgments 

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